Operations & Customer Success Specialist | I optimize processes, coordinate remote teams, and ensure high-quality service delivery
Over 10 years of experience managing operations and customer success across trilingual environments (EN/ES/FR). Proven record improving KPIs, SLA compliance, and team performance while delivering consistent client satisfaction
I am a customer service agent with experience in different lines of business.
I have experience with different lines of business I have experience as a quality analyst I have experience as receptionist
Economist | Data Analyst | Data Science Enthusiast
I hold a Bachelor's degree in Economics and International Finance. I have worked for companies in the Real Estate and Fintech industries in the areas of Data Analysis and Business Intelligence. But I've also worked as a tutor while I was still in college and as an online tutor in subjects such as MS Excel, Algebra, Statistics, and Intro. Economics.
I am currently dedicated to managing HR and economic business projects.
I am a computer engineer, I worked for two years as a software developer as well as collaborating from front-end to web application development. My interest has always been in project management which is why I work as a project manager for one of Canada's largest EDTCH Knowledgehook.
Legal Assistant for a Law Firm who specializes in insurace claims
Proficient translator with expertise in legal documents. Skilled in property litigation and insurance claims. Strong organizational and communication skills. Promoted from Scheduling Coordinator to Legal Assistant at a reputable law firm.
With an International Studies Degree and many years of experience working as CS
Luis Eduardo Jiménez Urdaneta is a licensed International Studies professional with experience in customer service, quotes, and public relations. He has worked remotely in roles such as Virtual Assistant and International Account Accounts Receivable Agent.

Chemical Engineer
My professional experience started as an HSE Analyst. Next, I worked as technical sales representative in different companies, some of my functions being customer prospecting through the development of territorial plans, development of work schedules and visits, compliance with established budgets, overall management of corporate accounts.
I am a Customer Support Representative with 4 years experience.
Throughout my professional career in customer service, I have been dedicated to providing top-notch support and building meaningful customer relationships. I started as a frontline customer service representative, where I honed my communication and problem-solving skills.
Business Administrator with experience in the sales and commercial areas and CS
I have customer service experience as well as sales experience and logistics. I am a cheerful, open-minded, social and accountable kind of person. I am able to meet up to standard with the organization to ensure that their global reputation is uphold. I am also willing to learn new skills that this organization will be offering
Translator. Virtual Assistant. Graphic Designer.
I've started my english studies in an institute in Caracas. Then I continued my learning in a self taught way, working as translator since 2018. In 2019 I've started my experience working as customer service, working to companies across the US remotely. I am currently studying UX UI design, and working as a freelance graphic designer.