Customer service and tech support specialist, strong communicator.
I have a background in customer service and technical support across tech, telecom, healthcare and IT help desk. At GoDaddy I managed web domains, websites and provided technical assistance. At AT&T did billing, mobile plans and retention. At UHC assisted with plan benefits, claims, provider networks and enrollment,
Customer Engineer at NCR Atleos company, technical support and repairing ATMs.
Jonathan Alexis Jacobo Gejena has a diverse professional background, ranging from owning a clothing and accessories store to working as a technical engineer repairing ATMs. With over four years of experience in the technical field, Jonathan has demonstrated commitment, problem-solving skills, and a proactive approach to challenges.
Investigate accounts to identify fraudulent activity using behavioral patterns.
Fraud, Risk & Operations Analyst with over 4 years of experience in account investigations, fraud prevention, chargeback management, financial dispute resolution, and operational support within high-volume environments and financial services.
Electromechanical Tech: Electricity & Electronics
Electromechanical Technician with 12 years of experience in heavy industry and large-scale industrial maintenance. Proven expertise in predictive, preventive, and corrective maintenance for continuous production plants. Specialized and certified boiler operator (foguista) qualified for high-capacity thermal systems and steam turbines up to 10MW. Strong technical skills in industrial automation, electrical systems, rotating equipment, and component-level electronics repair. Experienced in troubleshooting complex mechanical and electrical failures, optimizing machinery uptime, and ensuring strict adherence to industrial safety standards. Reliable, detail-oriented, and focused on operational efficiency.
Customer service, social media management
Creative, practical, and responsible person with experience in logistics, warehouse, and distribution operations. Known for commitment, adaptability, teamwork, and results-oriented approach. Proactive with good communication skills.
IT support, social media, web design, virtual assistance & AI content.
I'm a versatile digital professional blending 5 years of IT Help Desk experience with over a year in digital optimization. My expertise spans technical support, Social Media Management, Virtual Assistance, Web Development, and AI content creation. I combine strategic automation and problem-solving to help businesses scale.
Administrative Assistant: after-sales product control, tracking, and management.
Quality & Disposition Control: Technical evaluation of returns to determine final status (restock, repair, or scrap). Process Optimization: Coordinated faulty product handling, reducing response and replacement times by 70%.
it technician, call center agent
Experienced in customer service, collection management, and computer repair. Skilled in troubleshooting technical issues and negotiating with clients.
Network Administrator and technical support
Networks Administrator for Financial companies providing technical support for servers, desktops, laptops and periferals
Help Desk Technician
I am seeking a challenging position in the IT field where I can apply my skills and contribute to the growth and success of the company. I want to develop my career in the IT industry, leveraging my previous experience to take on new challenges and responsibilities.