Customer Success & Operations Analyst specializing in N2 support
Customer Success and Customer Experience (CX) Analyst with approximately 5 years in customer service, N2 support, and client onboarding — in B2B (SaaS) and banking environments. Specialized in critical case resolution, root-cause analysis, and relationship management via Salesforce/CRM, with maximum quality scores (25/25) across all indicators.
I work in the technical, administrative, and materials support area.
I have a degree in Production Engineering and postgraduate studies in Supply Engineering and Occupational Safety Engineering. I have professional experience in inventory management, logistics, and technical, administrative, and materials support. I have experience with SAP, Excel, and Microsoft Office. I also have technical training in Industrial Mechanics and Warehouse Management. I have worked in both offshore and onshore environments, focusing on materials organization, inventory control, receiving, distribution, and logistics processes. I’m organized, responsible, communicative, and detail-oriented. I also have basic English skills and I’m always willing to learn and improve.
I am a buyer/seller and I provide IT support.
I learn new areas very easily, have 4 years of experience in this field, and have been in the job market for 7 years.
Specialist in IT Help Desk support and administrative management.
Responsible for receiving materials from national suppliers, checking products, breakdowns, supplier qualification index, taxation, posting invoices, and calculating taxes in general. Approach customers, negotiation with drivers, tank measurement and fuel analysis, cleaning and general organization of the workplace.
provide support and solutions to customers
My profession has led me to learn comprehensively, I am an electrical engineer and can provide any support required, I can design and carry out electrical installations, furthermore, guide virtually
Information Technology Instructor with experience
Information Technology professional with over four years of experience in Technical Support, IT Infrastructure, Help Desk, Hardware Maintenance, and Network Administration. Currently pursuing a Bachelor's Degree in Information Technology Management and certified in Digital Art, Game Development & 3D Animation, with additional specialization in n8n Automation (in progress). Proven experience managing IT laboratories with 87+ workstations, providing on-site and remote technical support, installing and configuring Windows and Linux systems, maintaining LAN networks, backup management, and troubleshooting hardware and software issues. Strong background in user training, Adobe Creative Cloud technical support, customer service, and IT documentation. Recognized for problem-solving, communication
Summary in Portuguese: 'I work as a Virtual Assistant, providing administrative
I am a Virtual Assistant with experience in customer service, administrative support, and task organization. I work in email management, follow-up on requests, information registration, and chat support, always seeking to offer agile, organized, and efficient service. I have good communication, ease in dealing with people, and basic knowledge of computer and digital tools. I am committed to deadlines, attention to detail, and focus on customer satisfaction, contributing to the organization and smooth running of daily activities of companies and professionals.
customer service
Experienced Help Desk Support professional with a strong background in troubleshooting technical issues, providing excellent customer service, and resolving IT problems in a timely manner. Efficient in managing and resolving user inquiries to ensure smooth operations.
System Administrator of IT Infrastructure for client businesses
Reliable and customer-focused with 20+ years of experience supporting enterprise IT environments for high-profile clients in fast-paced NYC industries. Proven ability to lead technical teams, implement solutions, and provide white-glove support to VIP users, known for translating technical expertise into exceptional end-user satisfaction.
IT Support Specialist who resolves technical issues and automates support proces
Experienced Help Desk Support professional with strong customer service skills in a bilingual environment. Proven track record of providing technical assistance and resolving issues efficiently.