Nearly 7 years of combined experience in customer service and IT support, adept at resolving technical issues and building positive customer relationships.
Education: Pursuing a degree in Psychology (completed 6 semesters). Work Experience: Nearly 7 years of well-rounded customer service experience across various call centers and companies. Proven ability to manage appointments, build rapport with clients, and provide IT support. Languages: English (C1 proficiency - fluent speaker since a young age
Software Engineer & ERP | Fullstack Dev | Functional consultan | Agile & support
Software Engineer and ERP Consultant with experience in web development (Angular, Vue, Node, Java, PHP) and database management. Specialist in functional analysis, user support, and optimization of operational processes using Scrum methodologies. Expert in resolving incidents and managing technical and portfolio requirements.
Remote Operations & Data Entry Specialist.
I focus on digital back-office and data management. I master Service Desk, CRM, and tools like Slack/Notion for efficient remote workflows. My background ensures that every administrative task is executed with high precision and approved for the next stage. I specialize in text-based support and documentation, delivering results without supervision
13 years of experience in the technology sector.
Skills and knowledge in various areas of the technology industry. I am proficient in troubleshooting, problem-solving, and implementing solutions to enhance system performance and efficiency. I am also experienced in working with a wide range of software and hardware systems, ensuring seamless integration and optimal functionality.
Administration and support of technological infrastructure across 6 locations. C
Systems Engineer with over 2 years of experience in technological infrastructure and technical support in multi-site healthcare environments. Specialized in LAN/WAN network administration, firewall configuration, VPN implementation, and backup process management for critical applications, ensuring operational continuity, service availability, and i
Extensive experience in customer service and technical support and social media.
Experience in customer service and tech support, skilled in digital media, advertising platforms, and IT management. Strong communicator, quick learner, and adaptable, with expertise in user support, marketing, and project coordination, translation and training. I have worked for Facebook, Google, Cox Communications, among others.
I work offering solutions in It systems to the customers that need It.
Worked in to many companies and organizations like: CEPAL ONU Banks: Banco del Estado Leasing Ganadero Leasing Grancolombiano Private sector like: OFICOPI Ltda Cintenal Mangind Foresta Procaps Alinova Ginopharm In all the companies and organizations i worked in customer support offering solutions in IT from DOS Linux Unix Windows enviroments
Experienced IT Support Specialist with hands-on expertise in resolving hardware
Highly skilled Technical Support Agent with experience in resolving hardware, software, and network issues. Proficient in troubleshooting, ticket management, and remote assistance. Strong ability to handle escalated cases at the L2 Service Desk level with adaptability, problem-solving, punctuality, and effective communication in English and Spanish
HELPDESK customer service, on-site and remote support
I am a responsible and active person with skills in technical support and systems. I have expertise in customer service, on-site and remote support using applications like Dexon. I have worked as a systems assistant, with knowledge in maintenance and repair of computing equipment, software and hardware installation, and office tools proficiency
Full stack software development, databases, tech support, data analysis
Systems engineer with experience in full stack software development, database design and management, remote and on-site technical support, and data analysis. I have worked on projects involving backend, frontend, and database architecture, delivering efficient, secure, and process-oriented technological solutions.