I am a Customer Support Specialist with over two years of experience in billing
Experienced Customer Support Specialist with expertise in resolving billing issues, managing accounts, and ensuring high levels of customer satisfaction. Proven track record of delivering results and exceeding expectations.
Bilingual CSR with 10+ yrs in claims, billing & retention for US clients
Customer Service & Retention Specialist with 9+ years in high-volume call center, medical billing, and client support roles. Experienced handling 50-70 calls/day, managing HIPAA-sensitive data, and reducing churn through clear communication and problem-solving. Proven ability to coordinate with healthcare providers, verify insurance, and maintain accurate records.
Currently, with 7+ years of experience in the BPO industry.
Started as a customer service representative in the industry, being able to work in the different channels (Voice, email, and chat), proactive, a fast learner, multitasking, and self-sufficient, detail-oriented. Intercom, Salesforce, Jira, NICE CXone, and HubSpot are some of the tools that I have worked with. Currently working as a Supervisor.
Provide customer support, answer inquiries, and resolve issues
I am a motivated and adaptable recent graduate with strong communication and customer service skills. I enjoy helping others, learning new things, and working in team-oriented environments. I am eager to grow professionally and committed to delivering high-quality support and positive experiences for clients.
Recruiter - Customer Service Representative - Team Leader
Talent Acquisition Specialist with 7+ years of experience supporting end-to-end recruitment for technical and non-technical roles across international teams. Proven background working remotely with hiring managers in the US, Canada, and LATAM, managing ATS workflows, conducting structured interviews, and delivering consistent, candidate-focused hiring processes.
I am a recently graduated doctor with no work experience.
I am a recently graduated doctor, with the medical internship on hold, I would like to be able to work in customer service within my area
Provide specialized support, collaborating with develops
Role & Specialization: Results-driven and proactive operations professional with extensive experience in customer service, technical support, and team leadership within high-pressure environments. I have built a progressive career at Ibex Global Solutions Nicaragua, S.A., advancing from Customer Service Representative to Customer Service Payment Expert, and currently serving as a Subject Matter Expert (SME). Tool Stack: Proficient in a robust suite of professional platforms, including Salesforce and Medallia for CRM; JIRA and Confluence for project management; Microsoft Excel and Sigma for data analysis; and Slack, Intercom, Microsoft Teams, and Zoom for streamlined communication.
Risk investigador - prevent fraud or any unwanted activity
4 years of being working in the call center industry, specifically in the customer service field, during this time I have providing support to customer when it comes to transactions issue, I’ve had the chance to be preforming as a mentor, helping new members to get in the product knowledge.
Monitor the company’s objectives to maximize profitability and analyzing data
Strategic Quality Analyst Manager and Technical Operations Specialist with extensive experience in remote quality monitoring, behavioral analysis, and technical support. Proven track record of leveraging data-driven insights to boost conversion rates and elevate customer satisfaction (CSAT) scores. Expert at bridging the gap between technical troubleshooting and high-level quality frameworks, while collaborating cross-functionally to align operational performance with organizational growth.
Technical advisor with more than 12 years of experience
Bilingual IT Specialist with over 16 years of experience in technical support, help desk operations, and enterprise device management. I specialize in Microsoft Surface devices and Microsoft Intune, providing remote support to corporate clients across the globe. My background includes troubleshooting hardware/software issues, deploying scalable Int