Experienced real estate sales professional with many years in the industry
Results-driven sales and business development professional with 20+ years of experience generating new business, building long-term client relationships, and driving revenue growth across B2B and real estate markets.
I have experience in logistics and operations from start to finish with excellent performance and achieving the desired results on time.
As a Business Administrator, I have knowledge and experience in logistics. I am proactive, organized, and results-driven with the ability to coordinate operations and resolve problems effectively and efficiently. I can work well in a team and am known for my communication skills and attention to detail. As an Exportation Agent at DHL, I oversaw all of the shipments for international exportation - including each package's processing, exportation documents, food and safety documents (when required), and ensured the appropriate signatures from customs officials. I also coordinated the cargo's transportation to the airport and verified its successful departure.
Currently, with 7+ years of experience in the BPO industry.
Started as a customer service representative in the industry, being able to work in the different channels (Voice, email, and chat), proactive, a fast learner, multitasking, and self-sufficient, detail-oriented. Intercom, Salesforce, Jira, NICE CXone, and HubSpot are some of the tools that I have worked with. Currently working as a Supervisor.
I am a bilingual administrative and customer support professional with experience in virtual assistance, healthcare support, contact centers, and training.
I hold a Bachelor’s degree in Business Administration and have experience as a Virtual Assistant, Bilingual Medical Receptionist, and Training Specialist. I have worked in customer service, calendar management, appointment scheduling, insurance verification, patient registration, and remote administrative support. I also have experience training staff, using digital tools, and communicating in both English and Spanish. I am organized, detail-oriented, and skilled at problem-solving, with a strong commitment to providing efficient, high-quality service.
help customer solve issue inbound call and outbound .
Highly skilled in customer service, appointment setting, and closing deals. Proficient in achieving commercial objectives with a positive and creative mindset. Committed to continuous professional development and bringing value to any team. Previous experience at Capital Funded Group & Ibexglobal Nicaragua.
at this moment I am inside sales representative for a real estate team over 4
Jonathan Flores is a professional with expertise in team management, leadership, quality control, and professionalism. He has experience managing collections campaigns, ensuring quality control, and serving as an executive inside sales representative for a real estate team
I provide customer support by resolving issues, answering questions.
Experienced Call Center Agent with exceptional communication skills and a proven track record of providing top-notch customer service. Skilled in handling high call volumes, resolving customer issues, and meeting performance targets.
Results-driven Customer Service & Operations Specialist with 10+ years of BPO
Goal-oriented BPO Specialist with strong experience in customer service, appointment setting, and collections. Proven ability to prospect clients, negotiate payments, profile customer needs, and deliver high-quality service.
Customer management via phone, chat or email
I consider myself a responsible, organized, and quick learner. I work for an insurance company, managing clients daily via phone calls for inquiries regarding their car accident claims. I use a telephone, computer with access to email, chat, and management and verification systems for my client portfolio. Our goal is to reduce the number of claims for the company's clients, and I also provide detailed information to the client when required.
Versatile customer service and quality-assurance professional
Versatile customer service and quality-assurance professional with a background in technical support, identity review, employment verification, and quality analysis.