Senior ops leader bridging clients, tech & automation via KPIs and mentoring.
Leader with over 25 years of experience in customer service, operations, and technology. Recognized for effective communication and collaborative leadership style. Awarded Manager of the Year and Manager of the Quarter. Known as a proactive and solution-oriented professional, consistently delivering one hundred percent of customer projects on time. A key part of my journey has been mentoring team members who have gone on to succeed in management roles.
Workflow Architect | Asana/Monday Expert | Process Automation & AI | Automation
Results-driven Customer Project Coordinator & Operations Specialist with a strong background combining Customer Success and workflow architecture. Certified Asana Workflow Specialist, expert in transforming operational chaos into structured, automated systems using Agile methodologies (Kanban/Scrum). Proven track record in managing cross-functional timelines and high-volume stakeholder communication to ensure successful project delivery.
I support project management, administration, scheduling, and coordination.
Aspiring professional with a creative and analytical profile, combining design skills developed in architecture with organizational and financial competencies of business management. Committed, proactive, detail-oriented, and capable of teamwork, providing efficient solutions oriented towards results.
I am an Operations professional specializing in process optimization.
Process-driven Operations Manager with 10+ years of experience owning backend operational systems, ensuring data accuracy, building scalable SOP frameworks, and eliminating inefficiencies through pattern recognition and continuous improvement. Proven ability to manage high-volume, detail-intensive workflows with precision — designing the tracking systems, quality assurance processes, and reporting infrastructure that keep operations running without errors. Naturally systematic and self-motivated, with a strong record of spotting bottlenecks before they become problems and building processes that scale with the business. Fully remote-ready and highly proficient in SQL, Power BI, Looker Studio, Jira, Asana, Zendesk, and Google Workspace
Project Manager & Administrative VA with 8+ years leading teams & projects.
I bring 8+ years of experience in project management and administrative support for teams and executives across public and private sectors. As a remote Project Manager for a U.S. construction company, I coordinated up to 4 simultaneous projects with sizable budgets, delivering on time while managing financial control, cross-functional teams, reporting, and budget tracking. I have experience leading large teams, handling multiple projects and tasks simultaneously, and working with digitized workflows. I am proficient in Microsoft Project, Trello, Airtable, and Scrum and Kanban methodologies. I am detail-oriented, proactive, and organized: ideal for delegating administrative tasks, project coordination, and calendar management with full confidence.
Interior Designer managing residential projects from concept to completion
Interior Designer with over four years of experience managing residential and commercial design projects from concept development through installation. Skilled in AutoCAD, SketchUp, V-Ray, project coordination, client communication, budgeting, vendor management, FF&E sourcing, and construction documentation. I thrive in fast-paced environments, managing multiple projects while ensuring accuracy, organization, and exceptional client service.
Digital Marketing/ Management
Data driven multilingual professional with over 10 years experience in communications, digital marketing, administration and project management. Proven track record of delivering results to government offices as well as medium and big enterprise companies.
Functional Consultant & Project Manager specializing in Dynamics 365
I am a Functional Consultant and Project Manager with experience delivering business transformation and CRM implementation projects primarily using Microsoft Dynamics 365 I work closely with stakeholders to gather requirements analyze business processes design functional solutions and ensure successful project delivery My experience includes project planning team coordination, user training testing process optimization and change management I have worked with international clients across multiple industries helping organizations improve operational efficiency user adoption, and business performance through technology driven solutions
Operations/Administrative Associate & HR support & CX Specialist
I’m an experienced Administrative/Operations Associate & HR/CX Support Specialist with a passion for optimizing processes that drive innovation. With 3+ years of experience in both LATAM and US-based companies.I excel in streamlining processes, improving workflows and I thrive on bringing structure and efficiency to dynamic environments.
Native Bilingual Operations & Administrative Coordinator
Native bilingual (English/Spanish) Operations & Administrative Coordinator with foundational studies at the University of British Columbia. Over 3 years of experience directing the end-to-end lifecycle of high-value asset transactions and coordinating cross-functional teams. I specialize in workflow management, vendor relations, CRM administration, and delivering high-level executive support. I excel at maintaining strict compliance with complex contracts and optimizing operational processes to ensure seamless stakeholder communication and organizational efficiency.