Attending cases and providing resolutions on a timely manner.
Operations and customer support professional with 7+ years ensuring accuracy in billing, compliance, and case data across multi-regional environments (Americas, EMEA). Comfortable learning new software quickly (SAP, Oracle, Salesforce, Power BI) and thrives in fast-paced, detail-driven environments. Native Spanish speaker with C1 English, experienced coordinating with U.S. and international teams.