Senior Infrastructure & Network Engineer with 20+ years of experience designing,
Senior Infrastructure & Network Engineer with 20+ years of experience designing, securing, and operating enterprise-grade networks across multisite, hybrid cloud, and mission-critical environments. Proven leadership guiding cross-functional teams, delivering large-scale network deployments, and improving availability, observability, and operational stability. Deep technical expertise across Cisco, Palo Alto, Fortinet, F5, VMware, and Azure ecosystems, with a strong track record of modernizing network architectures, enforcing governance, and driving secure-by-design principles.
Technical Support Specialist
Customer Service and Technical Support professional with 10+ years of experience providing exceptional support in fast-paced environments. Skilled in troubleshooting technical issues, resolving complex customer inquiries, and delivering service through phone, email, and chat. Proficient in CRM platforms, ticketing systems, and remote support tools. Recognized for strong communication, problem-solving, and the ability to build positive customer relationships while consistently meeting performance and quality goals. Committed to delivering efficient, customer-focused solutions and contributing to team success.
Technical Support Engineer | Sys Admin | Cybersecurity
I am an IT Support Specialist with over two years of experience providing Tier 2 technical support in enterprise environments. My experience includes Microsoft 365 administration, Windows support, user account management, endpoint security, Microsoft Intune, Microsoft Defender, Kaspersky EDR, troubleshooting, and technical documentation. I was part of a two-person IT department supporting more than 100 employees, where I gained hands-on experience with system administration and daily IT operations. I am currently pursuing a Bachelor's degree in Systems Engineering. I am proactive, self-motivated, and passionate about technology, with a strong interest in system administration, cybersecurity, and artificial intelligence.
Networking, Troubleshooting & Demo Validation
Currently a Cisco dCloud Engineer, I specialize in advanced troubleshooting, demo validation, and knowledge base management, ensuring demos run smoothly and technical solutions are clearly documented
Digital Strategy and Operations Consultant, specializing in integrating IT
Service Owner & IT Specialist | Organizational Psychologist Hybrid professional with over 9 years of experience combining IT process engineering with applied psychology. Expert in IT service lifecycle management, KPI control, and service transitions.
solid background in administration, marketing, IT support, and team leadership
Results-driven and service-oriented professional with over 2 years of experience in customer service and a solid background in administration, marketing, IT support, and team leadership. Known for delivering personalized solutions, improving customer satisfaction, and driving operational efficiency. Proven ability to manage big teams and work load.