Administrative & Customer Support Specialist
Administrative Support, Technical Support, and Customer Operations professional with 6+ years of experience supporting U.S.-based companies across SaaS, e-commerce, telecommunications, and technology-driven environments. Experienced in help desk support, technical troubleshooting, administrative coordination, CRM management, process documentation, and workflow optimization.
Customer & IT Support Associate with extensive experience in technical support.
Bilingual IT Support & Customer Success Specialist (English C1, Spanish Native) with 10+ years of experience in technical support, systems administration, and customer service. Skilled in Windows Server, SQL, and network infrastructure, with proven success improving SLA compliance and customer satisfaction. Currently expanding expertise in Data Analysis to deliver actionable, data-driven solutions in remote and hybrid environments.
Senior ops leader bridging clients, tech & automation via KPIs and mentoring.
Leader with over 25 years of experience in customer service, operations, and technology. Recognized for effective communication and collaborative leadership style. Awarded Manager of the Year and Manager of the Quarter. Known as a proactive and solution-oriented professional, consistently delivering one hundred percent of customer projects on time. A key part of my journey has been mentoring team members who have gone on to succeed in management roles.
I had to address any alert from EC2 instances, RDS, VPNs, etc on AWS
Motivated and detail-oriented Python Developer & AWS Specialist with hands-on experience in cloud computing, IT support, and automation. Proficient in Python, AWS (EC2, RDS, Grafana), and PostgreSQL, with strong problem-solving skills and a passion for DevOps methodologies. Proven ability to optimize processes, automate workflows, and support cloud infrastructure. Bilingual in English (C1) and Spanish (Native).
Expert tech support + appointment setter for homecare & salon.
I’m a collaborative Virtual Assistant/Technical Support Representative who has helped customers troubleshoot and resolve complex device issues with patience and clarity each step of the way. I’ve worked as an appointment setter for both a homecare facility and a chain salon, scheduling visits, confirming appointments, billing, and coordinating with staff to keep everything running smoothly. I genuinely enjoy solving problems and connecting with people, and I’m eager to bring that same energy to a role where I can make a real difference every day.
Experience in network troubleshooting, hardware maintenance and client solutions
Experienced Technical Support Representative with strong problem-solving skills and a proven track record of providing exceptional customer service. Proficient in troubleshooting hardware and software issues, resolving technical problems efficiently to ensure customer satisfaction. Customer Service Associate with extensive experience in the mobile technology retail sector. Proven track record of providing high-quality technical assistance, managing device troubleshooting, and delivering personalized product recommendations to enhance the user experience. Skilled in conflict resolution, billing inquiries, and translating complex technical specifications into easy-to-understand information for customers. I focus on building client loyalty through efficient problem-solving and a deep underst
Bilingual Customer Service Representative with 4+ years of experience
Customer Service Representative with nearly 5 years of hands-on experience resolving technical and account issues via voice and chat, cutting escalation response times and improving case accuracy. Consistently logs detailed case notes in CRM (Customer Relationship Management) systems and coordinates cross-team follow-ups to close tickets faster.
Customer Service & Technical Support Specialist | Bilingual EN/ES
6+ years of experience in IT support, technical support, customer service, network troubleshooting, and user assistance across remote and service-based environments. My core skills include CRM case documentation, ticket management, issue escalation, FTTH troubleshooting, ONT/OLT support, hardware/software support, CCTV systems, remote desktop support, user access management, and network troubleshooting. Seeking opportunities in IT Support, Technical Support, Help Desk, Service Desk, Network Support, or Customer Technical Support, in remote or onsite environments.
IT Operations, Infrastructure & Systems Administration Professional
IT professional with 9+ years of experience in IT operations, infrastructure, systems administration, and technical support across enterprise and mission-critical environments. My background includes higher education, public sector, and airline operations, with responsibilities spanning infrastructure management, incident resolution, platform administration, and end-user support. I currently serve as an IT Analyst at JetBlue Airways, providing operational IT support for airport operations across the Dominican Republic while ensuring the availability and continuity of critical technology services. I am recognized for taking ownership, communicating effectively, and solving problems proactively in fast-paced operational environments.
Civil engineering student with construction and customer service experience.
Civil Engineering student currently in the 10th semester with experience in customer service, education support, and communication. Strong skills in teamwork, problem-solving, adaptability, and customer relations. Fluent in Spanish and English