18 workers recommended for you

I am a bilingual English/Spanish Customer Support and Case Coordination Specialist with over 10 years of experience in remote, U.S.-facing roles across legal services, fintech, telecom, billing, HR, and technical support. My experience includes client communication, email and live chat support, CRM systems, data entry, case coordination, document review, billing support, and Tier-1 technical troubleshooting. In my current role, I help manage immigration case documentation, conduct client follow-ups, review files for accuracy, and coordinate with attorneys, case managers, and families to keep cases moving forward. I am highly organized, detail-oriented, and experienced in handling sensitive situations with professionalism, empathy, and strong follow-through.

I’m a collaborative Virtual Assistant/Technical Support Representative who has helped customers troubleshoot and resolve complex device issues with patience and clarity each step of the way. I’ve worked as an appointment setter for both a homecare facility and a chain salon, scheduling visits, confirming appointments, billing, and coordinating with staff to keep everything running smoothly. I genuinely enjoy solving problems and connecting with people, and I’m eager to bring that same energy to a role where I can make a real difference every day.

Bilingual Customer Success & Consultative Sales Specialist with 10+ years of experience and a background in Psychology. I help businesses grow through trust-driven communication and inbound sales methodologies. Skilled in transforming complex customer interactions into revenue and retention outcomes, with proven success in high-value lead qualification, service recovery, and customer-centered strategies focused on maximizing Customer Lifetime Value (CLV).

IT and operations professional with 7+ years of experience spanning technical support, government systems management, insurance sales, and customer service across multiple countries. Currently completing a B.S. in Information Security

Customer service and technical support agent with experience providing assistance to businesses facing internet and telephone connectivity issues. Skilled in managing CRM platforms such as Wincare, where I efficiently created and processed trouble tickets for technical on-site visits. Proven ability to handle live chat communication to coordinate effectively with other internal departments. Proficient in computer operations with a verified typing speed of 45 WPM, ensuring fast and accurate data entry.

Cybersecurity Student (ITLA) with technical training in Application Design and Development. Certified in cybersecurity fundamentals through Fortinet FCF and Cisco NetAcad (Ethical Hacker, IT Essentials, and Introduction to Cybersecurity). Knowledge of SQL Server with advanced English proficiency.

Real-Time Analyst (RTA) with experience in workforce management, forecasting, and performance optimization in call center environments. Skilled in root cause analysis, staffing adjustments, and KPI monitoring. Background in Customer Service and Technical Support, currently pursuing a degree in Computational Sciences.

Customer Success and Technical Support Specialist with 2+ years of experience in fintech and payment systems, supporting merchants and end users through high-volume interactions via chat, email, and phone while maintaining 95%+ quality scores. Specialized in troubleshooting POS systems, resolving transaction failures, and handling payment-related issues with accuracy and efficiency.

Bilingual Customer Support Representative with 2+ years of experience delivering compassionate, high-quality customer service in fast-paced, high-volume environments. Proven success in ensuring customer satisfaction, first contact resolution (FCR), appointment scheduling, and technical troubleshooting across phone, email, and live chat channels. Strong expertise in CRM and ticketing systems, escalation handling, and customer retention. Recognized for empathy, clear communication, professionalism, and consistent KPI achievement.

Experienced Technical Support Representative with strong problem-solving skills and a proven track record of providing exceptional customer service. Proficient in troubleshooting hardware and software issues, resolving technical problems efficiently to ensure customer satisfaction. Customer Service Associate with extensive experience in the mobile technology retail sector. Proven track record of providing high-quality technical assistance, managing device troubleshooting, and delivering personalized product recommendations to enhance the user experience. Skilled in conflict resolution, billing inquiries, and translating complex technical specifications into easy-to-understand information for customers. I focus on building client loyalty through efficient problem-solving and a deep underst