Senior ops leader bridging clients, tech & automation via KPIs and mentoring.
Leader with over 25 years of experience in customer service, operations, and technology. Recognized for effective communication and collaborative leadership style. Awarded Manager of the Year and Manager of the Quarter. Known as a proactive and solution-oriented professional, consistently delivering one hundred percent of customer projects on time. A key part of my journey has been mentoring team members who have gone on to succeed in management roles.
Civil engineering student with construction and customer service experience.
Civil Engineering student currently in the 10th semester with experience in customer service, education support, and communication. Strong skills in teamwork, problem-solving, adaptability, and customer relations. Fluent in Spanish and English
IT Operations, Infrastructure & Systems Administration Professional
IT professional with 9+ years of experience in IT operations, infrastructure, systems administration, and technical support across enterprise and mission-critical environments. My background includes higher education, public sector, and airline operations, with responsibilities spanning infrastructure management, incident resolution, platform administration, and end-user support. I currently serve as an IT Analyst at JetBlue Airways, providing operational IT support for airport operations across the Dominican Republic while ensuring the availability and continuity of critical technology services. I am recognized for taking ownership, communicating effectively, and solving problems proactively in fast-paced operational environments.
Bilingual Customer Success & Consultative Sales Specialist | HubSpot Inbound Certified | 10+ years of experience.
Bilingual Customer Success & Consultative Sales Specialist with 10+ years of experience and a background in Psychology. I help businesses grow through trust-driven communication and inbound sales methodologies. Skilled in transforming complex customer interactions into revenue and retention outcomes, with proven success in high-value lead qualification, service recovery, and customer-centered strategies focused on maximizing Customer Lifetime Value (CLV).
Customer Service & Technical Support Specialist | Bilingual EN/ES
6+ years of experience in IT support, technical support, customer service, network troubleshooting, and user assistance across remote and service-based environments. My core skills include CRM case documentation, ticket management, issue escalation, FTTH troubleshooting, ONT/OLT support, hardware/software support, CCTV systems, remote desktop support, user access management, and network troubleshooting. Seeking opportunities in IT Support, Technical Support, Help Desk, Service Desk, Network Support, or Customer Technical Support, in remote or onsite environments.
I am an Industrial Engineer with over 9 years of experience in procurement, quot
Results-driven Industrial Engineer with 9+ years of experience in procurement, purchasing, cost estimation, supplier management, inventory control, quotations management, and materials planning.
Soy graduada de mercadeo y tengo 9 años de experiencia laboral
Marketing graduate with over 9 years of experience in consultative sales and customer service within the telecommunications sector. Proven track record in meeting and exceeding sales targets, acquiring new clients, and maintaining loyalty among strategic portfolios. Expert in identifying needs, offering personalized technological solutions, and strengthening long-term business relationships through results-driven and customer-focused service.
I am a Computer Systems Engineer specializing in Database and Computer Networks.
omputer Systems Engineer with experience in technical support and virtual customer assistance. Skilled in troubleshooting hardware, software, and network issues while providing efficient remote support and delivering excellent customer service.
Expert tech support + appointment setter for homecare & salon.
I’m a collaborative Virtual Assistant/Technical Support Representative who has helped customers troubleshoot and resolve complex device issues with patience and clarity each step of the way. I’ve worked as an appointment setter for both a homecare facility and a chain salon, scheduling visits, confirming appointments, billing, and coordinating with staff to keep everything running smoothly. I genuinely enjoy solving problems and connecting with people, and I’m eager to bring that same energy to a role where I can make a real difference every day.
IT Technician and Graphic Designer with experience in network support and sales.
IT Technician specialized in Application Administration and Computer Networks, with practical experience in technical support, personalized customer service, and digital graphic design for custom apparel. Fluent in intermediate English and highly skilled in Microsoft Office tools (Word, Excel, PowerPoint), with a strong focus on leadership, teamwork, and operational excellence.