Technical intern for preventive and corrective maintenance
Proficient Telecommunications Engineer with hands-on experience in equipment handling, report writing, and working under pressure. Skilled in Python, SQL, and HTML. Strong problem-solving abilities and quick to adapt to new technologies. Graduated with honors and received positive feedback from supervisors during internships.
Provided technical support for corporate clients, assisting with troubleshooting
Experienced Technical Support Representative with proven expertise in troubleshooting hardware and software issues, providing exceptional customer service, and resolving technical problems efficiently. Strong communication skills and ability to adapt to various technologies.
Network Support Analyst
IT and network support professional with experience in networking, GPS systems, surveillance cameras, embedded systems, and technical troubleshooting. Skilled in installation, configuration, and maintenance of network equipment, monitoring systems, and Linux-based devices such as Orange Pi and STM32 platforms. Experienced in customer technical support, hardware integration, relay control systems, and video monitoring solutions. Strong problem-solving abilities with hands-on experience in field operations, system diagnostics, and technology deployment
After-Sales and Customer Service Specialist in Service Centers
My specialization is in after-sales service management, with an emphasis on customer care and service, problem resolution, and operational efficiency.
I'm a graduate in Business Administration and a technician in repairs at LB.
I studied Business Administration and professionally developed skills in sales, customer service, market research, administrative assistance, and appliance repair (white goods). I gained this experience both in my family business, REPARACIONES ZAMBRANO, and at the public company ESPAM MFL EP.
Senior IT Technician, on-site and remote technical support
I am a Computer Support Technician with strong skills in Administrative Support, Data Management and Sales, with basic knowledge of English. I have had experiences that include remote troubleshooting, help desk support, and proficient use of Microsoft Office, customer service and sales.
Support Engineer and Presales for more than 8 years
I graduated as an engineer in Communication and Electronic (Telco) in Mexico City, I have held operational and support positions in companies such as Televisa and broadcast-integrators, my experience in support has allowed me to develop roles in pre-sales and post-sales customer service