Project Manager & Data Expert with experience in Banking, IT, IT Delivery and Servicing, Digital Transformation and Innovation projects
Functional Analyst and Data Analyst with experience in banking and data-driven projects. Skilled in requirements gathering through stakeholder interviews and workshops, functional analysis of business processes, and coordination with cross-functional teams including development and UX. Over the past months, I have contributed to backlog management and task prioritization using agile methodologies, performed functional testing to ensure quality and alignment with requirements, and supported continuous improvement of processes. I have hands-on experience with tools such as SharePoint (access management, content structuring, and documentation), ServiceNow PPM (Kanban management), and Figma for prototype validation. Additionally, I bring strong analytical capabilities supported by experience
Administrative, virtual technician and customer service.
My first professional experience was as an administrative assistant at SENA, then I worked in a call center with the Jazztel campaign and finally with the PayPal campaign.
Systems Engineer and IT Technician with experience as a Virtual Assistant, Techn
I am a Systems Engineer and IT Technician with experience in technical support, virtual assistance, and IT solutions in public and private sectors. Skilled in troubleshooting, system administration, customer service, and remote support. Experienced as a Virtual Assistant handling administrative tasks, email and calendar management, data entry, documentation, and internet research. Also experienced in public sector roles and as a Digital Marketing Instructor. Organized, adaptable, and detail-oriented with strong communication skills and ability to manage multiple tasks efficiently.
Systems Analysis and Development Technologist
Systems Analysis and Development Technologist with 10+ years of experience in server administration, optimization of technological infrastructures, technical support, and incident management. Specialized in process optimization and the resolution of complex technical problems. Certified in Git, PHP, C++, HTML, CSS, Java, and intermediate English proficiency (B1).
I have experience in customer service, sales, and task management.
I am a Business Administration student with experience in customer service, sales, and task management. I excel in effective communication, organization, and results-oriented approach. I offer virtual assistant support in customer service, follow-up, and administrative tasks, guaranteeing efficiency, responsibility, and goal achievement.
Technical and Administrative Support in Construction Projects
Civil Engineering student - 6th semester) with experience in technical and administrative support in construction projects. Participation in monitoring activities on site, materials control, programming of work fronts and verification of plans and technical specifications. Experience in customer service, cash handling, and inventory organization. Communication, leadership, and problem-solving skills. Intermediate level of Excel and Word for information control, reports, and data organization.
Marketing and Advertising, specialized in data-driven strategy
Dedicated Virtual/Executive Assistant specializing in creating order and streamlining administrative workflows. Focused on documentation, organizational management, and ensuring smooth daily operations. Expert in clear written communication and high-detail task handling.
I managed an online store, digital marketing campaigns, and sales analysis.
I am a person interested in e-commerce and digital marketing, focused on learning and developing online sales strategies
Diagnose and repair computers, televisions, and mobile devices by troubleshoot
Experienced in electronic repair and academic coordination. Combining technical knowledge with clear communication to provide efficient customer support. Skills in email communication, calendar management, and Microsoft Office. Quick learner of new tools. Seeking remote roles in Customer Service/Virtual Assistant to apply organization.
I work offering solutions in It systems to the customers that need It.
Worked in to many companies and organizations like: CEPAL ONU Banks: Banco del Estado Leasing Ganadero Leasing Grancolombiano Private sector like: OFICOPI Ltda Cintenal Mangind Foresta Procaps Alinova Ginopharm In all the companies and organizations i worked in customer support offering solutions in IT from DOS Linux Unix Windows enviroments