Intake Specialist
My professional career spans customer service, legal intake, and remote Spanish interpretation across medical, insurance, and legal settings. I have worked as the first point of contact for clients, conducting case evaluations, managing documentation, and ensuring clear, accurate communication between all parties.
Combined experience in teaching, research and data analysis, and coordination
Specialist in Tropical Agriculture and Local Development with over 5 years of experience leading socioeconomic impact projects. Skilled in coordinating income-generation programs and managing resources in vulnerable communities, with a consistent focus on measurable outcomes.
Customer service professional with 4+ years in support, sales, and CRM.
Customer-service professional with 4+ years of international hospitality and call-center experience delivering fast, empathetic support and operational coordination. Proven record of meeting sales targets and resolving high-volume technical and billing issues, while maintaining accurate CRM documentation and protecting confidential information. Strong communicator who improves first-contact resolution, streamlines processes, and elevates guest and client satisfaction.
Medical Interpreter, Medical Doctor
Hi! I'm currently a medical Doctor. I'm an outgoing and empathetic person with a positive attitude and a real eagerness to learn. I always strive to be courteous and enjoy connecting with others. I love working with others, solving problems, and I'm always looking for new ways to grow both personally and professionally.
Bilingual rep with 4 yrs in customer service and medical case management.
Bilingual general physician with 3+ years in healthcare roles. Experience in customer service and as a medical case manager assistant, handling scheduling, patient support, and records. Strong communication, attention to detail, and high patient satisfaction. Received kudos for service in first week.
Team leader driving KPIs, operations, coaching and account-wide engagement
Dedicated and results-driven professional with extensive experience in customer service, technical support, and team leadership. Proven track record of utilizing CRM systems to deliver high-quality support and streamline client interactions. Successfully managed two different teams of 14, focusing on achieving KPIs, developing targeted action plans, and conducting weekly coaching sessions to drive performance and growth. Leader of the Engagement Committee to boost morale and engagement. Highly organized.
Senior QA/SDET specializing in test automation, APIs, and quality engineering
Results-driven Senior SDET with 30+ years of software engineering experience and a strong track record in modern Quality Engineering. Specialized in test automation, framework design and maintenance, API testing, and web and mobile application testing. Extensive experience with Python, JavaScript, Selenium, Playwright, Cypress, Appium, Pytest, Postman, and Karate, as well as CI/CD using GitHub, GitLab, Azure, and Bitrise. Experienced in Agile teams, defining test strategies, identifying risks, and improving software quality, reliability, and delivery.
I work as a bilingual English and Spanish teacher, providing personalized lessons.
I work as a bilingual English and Spanish teacher, providing personalized language instruction to students of different ages and levels. My role involves planning and delivering engaging lessons, assessing progress, providing feedback, and adapting instruction to meet individual learning needs. I also help learners develop practical communication skills and confidence in professional and everyday situations.
Remote customer service, collections, dispatch, and escalation specialist.
I’ve built my career across customer service, collections, and dispatch roles. I worked as a Customer Service Agent, Escalation Agent, and Collections Specialist with companies in finance, tech, and wellness. I handle inquiries, resolve complex issues, and manage dispatch operations, focusing on delivering efficient remote support.
Intern at SLAN; Prospera Fintech, S.A.P.I. de C.V.; and Importadora Tomebamba SA
Intern at SLAN; Prospera Fintech, S.A.P.I. de C.V. in Mexico. I assist with the preparation and review of banking reports, the analysis of financial data, and the organization of information to support decision-making. Intern at Importadora Tomebamba as a Sales Assistant and Customer Service Representative. I assisted with the sale of used vehicles, providing personalized service to customers during the consultation and sales process. I managed sales information, followed up with potential customers, and assisted in coordinating procedures related to the purchase of vehicles.