I am a customer service experienced leader, legal and administrative assistant.
I started off with T-mobile here in Honduras, I was promoted to team lead and then I worked as team also with Airbnb, launching the campaign in Tegucigalpa. Also I am soon to be graduated Lawyer, and have experience with administrative tasks because of my leadership experience.
Administrative assistant supporting daily operations through data entry, scheduling, documentation, and coordination tasks, ensuring accurate records, efficient workflows, and timely communication across teams.
I have experience in reservations, where I handled bookings, modifications, and cancellations, and managed sensitive customer information such as credit card details, following proper procedures to securely process payments and protect customer data while assisting clients through phone in fast paced environments. I also have experience in logistics operations, coordinating shipments, tracking deliveries, and communicating with drivers, brokers, and receivers to ensure smooth and on time processes. I resolve operational issues and support daily coordination to maintain workflow efficiency. In both areas, I have worked with email, phone systems, and internal platforms, focusing on organization, attention to detail, and timely communication to support smooth operations.
I have worked as a customer service specialist, interpreter and english teacher
I graduated from highschool in 2019, since then I started to study medicine until I was in need of having a job to help my parents financially, I worked for amazon customer service, for lionbridge and as for right now I am working on an NGO that gives private english classes to adults who wants to learn the language.

Virtual assistant, content creator, Customer service, technical support, sales
I've worked in Customer service for 4 years, as a virtual assistant for 1 and a half year. I also worked managing social media and creating content for a fitness coach, I creator blogs, etc. I have used different platforms, I can manage calls, email and chat.
Bilingual customer support and healthcare professional with experience in custom
Bilingual customer support and healthcare professional with experience in customer service, sales support, medical documentation, and multicultural communication environments. Skilled in handling high-volume customer interactions in English and Spanish across telecommunications, healthcare, and e-commerce sectors. Strong problem-solving abilities, empathy, adaptability, and remote work experience. Seeking to contribute as a Remote Bilingual Customer Support Contractor with a focus on delivering high-quality user experiences.
Management of AI tools, social media, and open source research platforms
Results-driven marketing operations specialist with 4+ years driving digital campaigns, client success, and organizational excellence across international organizations (EU, USAID, BBC). Expert in managing multi-platform digital marketing ecosystems including analytics, CRM systems, and content management. Proven track record leading complex projects with meticulous attention to detail, exceptional organizational skills, and ability to manage multiple stakeholders simultaneously while meeting demanding deadlines.
Administrative proffesional: manage tasks, schedules, and communication
Electrical Technician (Johnny Electrical Services): Conducted repairs and installations in residential and commercial settings. Human Resources Assistant (Genmana Global): Managed employee information, payroll, and internal communication. Salon Assistant (Sala de Belleza Nellys #2). English and Math Tutor (2021): Provided personalized tutoring.

I'm a graphic designer with a Master's degree in Marketing and Digital Media
I have worked as a quality analyst, production specialist, customer service, order processing, marketing assistant, and graphic designer.

Customer Service/Technical Support & modeler (3D)
I've been working in the line of customer support (Service and support) for more than 2 years, I've learned the basics of communications and CSRM process. I'm Architecture student and thanks to that I'm a modeler in my free time, working for architects who need to project professional renders.
I'm a experienced Virtual Assistant proficient in administrative tasks.
Experienced Virtual Assistant proficient in administrative tasks, managing calendars, email correspondence, and data entry. Strong organizational skills and ability to work efficiently in a remote environment.