I am a dedicated support specialist who enjoys handling administrative duties.
I have eight years of working experience that spans across the fields of customer support, education, project management, human resource management, graphic design, quality assurance and writing services.
Remote Project and Customer Service Manager with 19 yeas of experience
Experienced Project Manager with 19 years of diverse industry expertise. Specialized in remote work and leadership. Skilled in logistics coordination, data management, and achieving company goals. Proficient in cross-functional collaboration, effective communication, and multicultural environments.
I provide with first level customer service via chat to clients.
Experienced customer service professional with expertise in multichannel support, including chat, email, and phone platforms. Proficient in managing high-volume inquiries, resolving conflicts efficiently, and ensuring customer satisfaction. Skilled in using CRM tools, live chat software, and remote communication platforms to deliver timely and empathetic solutions.

Operations & Project Manager
Executive Assistant for the CEO - DCM (USA) Last Mile Delivery Manager - Zubale (Mexico) Project Operations Manager - Funnel Empire (UK) Growth & Operations Manager - Grido (USA) Operations Project Manager - Mi! (USA)
Economist with 8 years of experience in B2B marketing, corporate communications, and strategic brand development
My career includes marketing coordination, corporate communication, and investment promotion. At Autlán, I led communication strategies and managed suppliers. At CONAPRI, I assisted in economic affairs and statistical analysis, refining my skills in strategy, data analysis, and management.
Trainee in quality and processes area at a telecommunications company
Monitoring compliance with security controls and policies based on an Integrated Management System (IMS). Identifying and recording security incidents for follow-up. Supporting document control tasks and reviewing quality processes. Collaborating with the team on activities and reviews.
Virtual Assistant in different fields, most recently as a Recruiter Specialist.
Been working as a Virtual Assistant in different fields, such as Interpreting services, admin assistant, real estate and recruitment services.
Software Development Engineer + Virtual Assistant
Bilingual Virtual Assistant and Software Development student with experience in AI training projects, administrative support, and customer service. Highly organized, detail-oriented, and skilled in digital tools and database management.
Property Management Assistant, Tenant Coordinator, Front desk.
Experienced Tenant Coordinator with expertise in property management operations, customer service, and bilingual communication, I bring strong organizational skills, adaptability, and a client-focused approach. In my recent roles with Block & Associates Realty and PURE Property Management, I managed tenant communications, coordinated maintenance and move-ins/move-outs, processed administrative tasks, and supported daily operations using tools like AppFolio, Rent Manager, Google Sheets, Slack, and RingCentral. My background as a medical and legal interpreter also strengthened my communication skills, attention to detail, and ability to wormove-in/out coordination, HOA-tenant communication, rent collection, and data processing. Proficient in English and Spanish communication.
Virtual Assistant / Ecommerce and Digital Marketing Specialist / Bilingual (Spanish / English)
Administrative Assistance | Digital Marketing Strategy | Social Media Management | SEO Optmization | Email Marketing | Ecommerce Platform Management