Account Manager

Full Job Description

We are looking for a high-energy, client-focused Account Manager to serve as the primary point of contact for our valued customers. Your goal will be to build long-term relationships, ensure client satisfaction, and identify opportunities for account growth. You will act as a strategic advisor, bridging the gap between our clients' business challenges and our company’s solutions.

WARNINGS:

• No temporary workers.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
• No working for another company at the same time.
• No hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency.

Job Responsibilities

Key Responsibilities

• • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
  • Account Retention: Monitor client health and engagement to ensure high retention rates and prevent churn.
  • Strategic Growth: Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
  • Onboarding & Support: Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
  • Performance Tracking: Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
  • Contract Negotiation: Manage contract renewals and lead negotiations to ensure mutually beneficial terms.

Job Requirements

Requirements & Qualifications

• • Experience: 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
  • Communication: Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
  • Problem-Solving: Proactive mindset with the ability to anticipate client needs and provide creative solutions.
  • Tools: Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
  • Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Skills Required

• Customer Support - Intermediate

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