Account Manager for Amazing B2B SaaS company!

Full Job Description

The company

More than 18 million users around the world use our platform. Some of the largest companies in the world - Apple, Google, Amazon, Adobe, Morgan Stanley, trust our platform to power their sales, recruitment, and marketing teams.

We are rare and unique; a startup that is in high-growth mode, already highly profitable, with a small team where you can make a gigantic impact. Started in 2016, the company was bootstrapped by its founders, focused on building a great product. In a few short years, we’ve grown organically to become one the largest business info-services platforms and the de-facto productivity solution for sales and recruitment teams at companies of all sizes, worldwide.

Why Join us?

● Product and Engineering Driven: We strongly believe the quality of our Product will set us apart from the competition. We have a Product-led culture, with our Founders as our first engineers. Low tech debt has allowed us to scale the business with an extremely high caliber team.

● Exponential Growth: Our business has nearly doubled every year since inception, and COVID has created tailwinds that have accelerated our growth.

● Profitable not "Profitable": We're actually profitable. Unlike many other companies our size and age, we’re not burning through millions to generate $1000s in income. We are actually comfortably profitable, and actively investing that profit in order to continue to scale the business.

● Data not egos: Product is driven by agility and experimentation. Our decisioning is based on data, it is the currency on which we drive the business forward.

● Close knit, distributed: We have a small, but hyper productive team. We're spread around the globe, yet constantly in touch. Each role we hire has an immediate, outsized impact on the business.

The Role

Our company is experiencing rapid growth, and we're seeking an Enterprise Account Manager to join our expanding team. In this capacity, you'll establish authentic connections with our enterprise clientele, ensuring strong engagement, renewals, and spotting growth opportunities. Your role will be pivotal in establishing infrastructure and procedures, defining workflows and partnerships within the sales organization, and spearheading the account management aspect of our business.

Job Responsibilities

Responsibilities

● Manage post-sale Enterprise customer accounts, focusing primarily on Retention, Satisfaction, and Revenue Growth.

● Devise long-term strategies with clients to help them achieve their growth objectives utilizing our services.

● Identify and advocate for opportunities to expand services and tools within client organizations.

● Act as the main point of contact for clients, establishing a foundation of trust in the relationship.

● Introduce innovative strategies and concepts to enhance our values in account management, cultivate our culture, and execute our future vision.

Job Requirements

Who You Are

● You prioritize collaborating with skilled, humble individuals.

● You possess a natural curiosity, outstanding communication skills, and a talent for forging robust relationships.

● You thrive in environments where autonomy is valued, and you can navigate through uncertainty with ease.

Qualifications

● Approximately 5+ years of experience in managing relationships with B2B SaaS customers.

● Prior experience managing clients within sales, recruitment, marketing, or operations departments.

● Proficient in Salesforce, project management tools, and possess overall tech savvy.

● Exceptional at cultivating relationships.

● Skilled at swiftly identifying and seizing opportunities.

● Possess a thoughtful, engaging, and energetic demeanor.

● Maintain a positive attitude with excellent written and verbal communication abilities.

● Collaborate effectively with sales, marketing, and product teams to educate clients on new features and enhancements to our platform.

Skills Required

• Sales Representative - Expert
• Cold Calling - Expert
• Sales - Expert

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