Advanced Medical Biller & Admin Assistant

Full Job Description

We are a growing mental health therapy practice looking for a reliable, empathetic, and detail-oriented Virtual Assistant to support our team remotely. This client-facing role helps therapists focus on care by handling admin, intake, insurance, and client communication.

Job Responsibilities

📋 Key Responsibilities Include:

•  Responding to new client inquiries (phone, email, text, forms) with warmth and professionalism

•  Conducting initial screenings/intakes and onboarding new clients

•  Full Cycle Billing - Verifying insurance benefits, copays, preparing invoices; following up on claims, payments, and unpaid balances

•  Managing client records in EHR systems (training provided if needed)

•  Scheduling, follow-ups, tracking attendance/no-shows, and general practice admin

•  Maintaining strict HIPAA compliance and confidentiality at all times

Job Requirements

💻 Required Qualifications:

•  Minimum 5 years of experience in medical billing, insurance verification (mental health preferred)

•  Excellent English communication skills (written and verbal) – this is a highly client-facing position requiring clear, professional, and empathetic interactions

•  Strong organizational skills, attention to detail, and ability to multitask in a fast-paced remote setting

•  Proficiency with Google Workspace, Microsoft 

Office, secure tools, and EHR/medical billing softwares

•  Reliable high-speed internet, quiet workspace, and commitment to data security/HIPAA

Skills Required

• Customer Support - Intermediate
• Bookkeeping - Intermediate
• CRM - Intermediate
• Communication Skills - Expert

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