Airbnb Virtual Assistant - Guest Communications & Marketing

Full Job Description

Small, woman-owned vacation rental management company needs helps with guest communications and marketing. Previous experience with Airbnbs (or vacation rentals) and hospitality and guest communication a must. Advanced English also a must.

The right person for this role will be an entrepreneurial self-starter. We are actively building processes and improving upon our daily operations. You must be comfortable working in a fluid and unpredictable, ever-changing environment. 

We manage 13 properties and can't grow bigger until we get help with guest communications. Messages come in 24hrs a day! That's where you can help. 

Guest Messaging:

1. Answer questions about the listing (does it have a freezer? is there a BBQ pit? distance to XYZ) to encourage bookings
2. Respond to early / late check-in / checkout requests and coordinate with cleaners where needed
3. Relay information from guest messages or guest reviews to the right teams (for instance, cleaning or maintenance) when listings can be improved or supplies are needed
4. Assist guests with alterations and cancellations
5. Assist with collecting pet fees and processing claims for damages, etc.
6. Work with the CEO to develop a process for automated guest reviews

Listing Management (Airbnb, VRBO, Booking.com)

1. Use your photoshop or photo editing skills to improve photos for listings in order to increase appeal
2. Audit and update listings periodically to improve search results and appeal
3. Research and recommend additional listing platforms to broaden reach (i.e., MisterBnb, Houfy, Expedia, etc.)
4. Identify areas for improvement in internal operations so that listings can be appropriately updated and maintained

Website

1. Bonus points if you are skilled with Wordpress and can help the CEO build a Direct booking site (CEO has these skills, just doesn't have the time) - see https://thebrighthouse.us for where we're at right now
2. Update and maintain site

Social Media Marketing

1. Post to IG on regular basis to highlight open properties, first to build awareness and a brand, and then to drive traffic to direct booking site

This is a part-time role to start. There is room to grow for the right sales and marketing-minded person. 

Please familiarize yourself with our website and listings before applying, and be sure to share any previous experience you have hosting or messaging with vacation rental guests, and why this is a job you enjoy.

https://thebrighthouse.us

https://www.airbnb.com/users/12672266/listings

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Wordpress - Expert
• Adobe Photoshop - Intermediate
• Instagram Marketing - Intermediate
• Customer Service - Expert

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