Assistant Property Manager & Communications Specialist (Airbnb, VRBO)

Full Job Description

About us:

We're a fast growing STR management company with properties across Ontario, CA and Arizona, US.

We have a passion for providing outstanding vacation rental experiences by leveraging various tech and tools to help property owners maximize their profits, and provide guests with a 5-star experience.

Interested candidates please complete intake survey.

We are looking to hire a dedicated assistant property manager!

Job Responsibilities

The role:

We're looking for someone who is highly organized, professional, has a keen eye for detail and is exceptionally thorough. This person should also be a confident decision maker with strong judgement and critical thinking skills.

Here's what's involved:

- Reservation and Guest Screening

- Communicate with all guests through our property management system - Uplisting

- Manage the cleaning team and supplies

- Process all resolution claims (aircover)

- Remove negative reviews and other items impacting superhost status (cancellation)

- Coordinate property maintenance

- Monitor battery levels (locks and cameras)

- Review property video recordings daily to ensure compliance with house rules

- Process all vendor payments

- Prepare weekly expense reports

- Preparing monthly owner reports

- Post of Social Media and FB Marketplace

- Follow up calls with prospects

- Quality audit Airbnb listing descriptions and photo captions

- Lead the onboarding process of a new property, including scheduling a photographer, updating the property owner and facilitating the licensing process with municipalities as required

- Act as the first point of contact for a property owner when they have questions about pricing, their listing, guest inquiries, etc.

- Project manage guest communication and client relations tasks using Monday.com

- Standardize operational procedures and update property information forms using the latest updates from property owners

Job Requirements

Requirements:

- Proactive problem solving with quality, cleanliness, and experience as priority.

- Prior experience in guest support with Airbnb

- Very strong written and spoken English language

- Extreme attention to detail

- Outstanding customer service

- Excellent typing including speed and accuracy

- Ability to problem solve

- Read critically

- Ability to work with multiple technology platforms like Google Drive, Monday.com, Google Docs, Google Sheets, WhatsApp, OpenPhone, Uplisting, PriceLabs

Skills Required

• Project Management - Beginner
• Slack - Beginner
• Real Estate Sevices - Beginner

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