Bilingual Auto Legal Help Team Leader – Bodily Injury Claims

Full Job Description

Auto Legal Help is seeking an experienced Bilingual Team Leader with strong knowledge of generating, identifying, qualifying, and converting potential bodily injury claims resulting from motor vehicle accidents. This position will lead the client intake and customer service team while working closely with management to achieve lead-conversion and performance goals.

The Team Leader will supervise daily outreach and follow-up activities, train and coach team members, review client intake information, monitor calls and performance metrics, handle escalated conversations, and ensure every potential claimant receives prompt and professional assistance. The role also requires gathering accurate accident and injury details, maintaining organized CRM records, and guiding qualified clients through the appropriate intake and referral process.

The ideal candidate has previous experience in personal injury intake, bodily injury claims, insurance claims, lead generation, sales, or accident-related customer service. Applicants must be fluent in English and Spanish, possess strong leadership and communication skills, and be comfortable managing a results-driven remote team.

This is a marketing and client-intake position. The Team Leader and team members must not provide legal advice or represent themselves as attorneys.

Job Responsibilities

• Generate and identify potential bodily injury claim leads from motor vehicle accidents.
• Contact accident victims through inbound and outbound calls, text messages, and follow-ups.
• Ask appropriate intake questions to determine whether a potential claim may qualify.
• Collect accurate information about the accident, injuries, medical treatment, insurance coverage, and vehicle damage.
• Confirm whether the individual is already represented by an attorney.
• Explain the company’s intake and referral process clearly without providing legal advice.
• Build trust with potential clients and professionally address their questions or concerns.
• Maintain consistent follow-up with interested prospects until the intake process is completed.
• Enter complete and accurate client information, notes, documents, and follow-up activities into the CRM.
• Refer qualified bodily injury claim leads to the appropriate authorized partner or department.
• Develop relationships with referral sources and community contacts who may generate accident-related leads.
• Meet established goals for calls, qualified leads, completed intakes, appointments, and conversions.
• Protect confidential client information and follow company privacy and communication policies.
• Follow all applicable marketing, advertising, and client-solicitation requirements.

Job Requirements

• Minimum 3 years of experience with bodily injury claims, personal injury intake, insurance claims, or accident-related lead generation.
• Fluent in English and Spanish.
• Strong sales, customer service, communication, and follow-up skills.
• Experience using CRM systems, email, Google Meet, WhatsApp, and online documents.
• Must have a reliable computer, stable high-speed internet, webcam, microphone, headset, and a quiet workspace.
• Applicants must complete and pass the company’s required Academy course before being hired.
• Once hired, employees must keep their camera ON at all times while clocked in for communication, teamwork, and accountability.

Skills Required

• Lead Generation - Expert
• Customer Service - Expert
• CRM - Intermediate
• Sales & Negotiation - Expert
• Leadership - Expert

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