Bilingual E-Commerce Customer Service Rep & Virtual Assistant (Full-Time, Exclusive)

Full Job Description

We are a US-facing e-commerce brand on Shopify selling premium imported consumer products. We're hiring a full-time, exclusive team member to own our customer service and support the founder directly. Pay is $1,200 USD per month, paid weekly (about $277 per week) via Wise. This is a long-term, stable role; it is exclusive, so no other clients.  The last employee in this role worked for us for 7 years before stopping for personal health reasons.  

Job Responsibilities

Customer service (about 60 to 65%): answer customers mainly by text message (SMS), plus phone and email; manage orders in Shopify (edits, refunds, cancellations, discount codes); track international shipments and keep customers updated; handle delivery problems and escalations with care. Product samples: manage the samples inventory and coordinate 2 to 4 sample shipments per day by creating PDF packing slips and shipping labels and sending them to our US shipping partner. Executive/personal assistant (about 35 to 40%): assist the founder with travel bookings, personal tasks, so as to help him spend more time with his children and less time on administrative tasks. Occasionally help screen applicants for residential rental properties.

Job Requirements

Fluent, natural English (C1 or higher), comfortable on the phone with US customers

At least 2 years of customer service experience, ideally in e-commerce or a bilingual call center

Highly organized, proactive, and able to work independently

Trustworthy and discreet when handling personal and confidential matters

Reliable internet with a backup connection and a quiet workspace

Available Monday to Friday during US Eastern business hours

Shopify experience is a plus but not required; we will train you

Skills Required

• Email Support - Intermediate
• Phone Support - Intermediate
• Customer Service - Intermediate

Attachments

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