Bilingual English/Spanish Case Manager

Full Job Description

Our U.S. law firm is looking for a bilingual English/Spanish Virtual Assistant to join our team as a full-time Case Manager.

About You

You are highly organized, detail-oriented, and love learning new things. You thrive in a remote work environment and enjoy helping people. Speaking with clients in both English and Spanish comes naturally to you, and you're comfortable handling multiple tasks in a fast-paced setting.

About Us

We’re one of the fastest-growing and most innovative law firms, specializing in defending traffic tickets and criminal charges. We do things differently - leveraging technology, providing 5-star customer service, and making things happen for our clients.

Our team already includes 10 full-time remote professionals, and we’re looking for another rockstar team member to join us!

This is a full-time, remote position (40 hours per week).

Available Shifts (CST Time Zone)

We are hiring for one of the following full-time shifts (Monday–Friday, 40 hours/week):

8:00 AM - 5:00 PM

8:30 AM – 5:30 PM

9:00 AM – 6:00 PM

9:30 AM – 6:30 PM 

• (Each shift includes a 1-hour lunch break.)

🕒 Please note: While we offer multiple shift options, final shift assignment will be based on the firm’s coverage needs and may not be flexible. We will confirm your shift during the hiring process.

Job Responsibilities

As a Case Manager, you will:

✅ Speak with clients via phone, text, and email, providing updates and support.

✅ Assist attorneys with legal and administrative tasks.

✅ Review and manage case files to ensure smooth case progression.

✅ Participate in daily team meetings and ongoing training.

✅ Maintain detailed and organized records.

Full training is provided!

Job Requirements

✔️ Fluent in English & Spanish (spoken & written)

✔️ Previous experience working remotely in a virtual role

✔️ Experience in customer service or support-related positions

✔️ Strong organizational skills and attention to detail

✔️ Excellent writing and analytical skills

✔️ Experience drafting legal documents (preferred but not required)

✔️ Ability to manage time effectively and meet deadlines

✔️ Comfortable speaking with clients over the phone

✔️ A strong work ethic and a willingness to learn

✔️ Reliable, high-speed internet connection & a quiet workspace

How to Apply

To be considered for this position, send us a short video (approximately 1 minute) telling us why YOU are the perfect fit for this role.⚠️ Applications without a video will not be considered.

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• Phone Support - Expert
• Email Management - Expert

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