Bilingual English/Spanish Secretary of State Case Manager

Full Job Description

Our U.S.-based law firm is growing rapidly and continues to expand its Secretary of State (SOS) Services Department, which was launched last year and is growing quickly. We are looking for a bilingual English/Spanish Case Manager to join this established and expanding team and support clients in a fast-paced, evolving environment.

This is an excellent opportunity for someone who thrives in growth-oriented environments, adapts quickly to change, and enjoys working in a department that is continuing to scale.

About You

You are highly organized, adaptable, and comfortable with change. You thrive in a fast-growing environment where priorities can shift and processes are continuously improving. You enjoy problem-solving, learning new systems, and helping clients navigate complex processes. Speaking with clients in both English and Spanish comes naturally to you, and you remain calm and professional under pressure.

About Us

We are one of the fastest-growing and most innovative law firms in our space. In addition to criminal defense and traffic matters, we are expanding our services through a new and rapidly growing Secretary of State department that supports clients with compliance-related matters.We leverage technology, prioritize 7-star client service, and empower our team members to grow alongside the firm. Our fully remote team is made up of dedicated professionals who value accountability, collaboration, and continuous improvement.

Available Shifts (CST Time Zone)

This is a full-time, remote position (40 hours per week).

We are hiring for one of the following full-time shifts (Monday–Friday, 40 hours/week):

8:00 AM – 5:00 PM

8:30 AM – 5:30 PM

9:00 AM – 6:00 PM

9:30 AM – 6:30 PM

(Each shift includes a 1-hour lunch break.)

🕒 Please note: While we offer multiple shift options, final shift assignment will be based on the firm’s coverage needs and may not be flexible. Shift details will be confirmed during the hiring process.

Job Responsibilities

As a Secretary of State Case Manager, you will:

-Communicate with clients via phone, text, and email to provide updates, answer questions, and guide them through SOS-related processes.

-Manage and track Secretary of State filings, deadlines, and documentation.

-Prepare, review, and organize forms and supporting documents for submission.

-Work closely with internal teams to ensure cases move forward efficiently.

-Adapt quickly to new procedures, systems, and workflows as the department grows.

-Maintain accurate, detailed, and organized records for all cases.

-Participate in team meetings, training sessions, and process-improvement initiatives.

Full training is provided.

Job Requirements

-Fluent in English and Spanish (spoken and written)

-Previous experience working remotely in a virtual role

-Experience in customer service, administrative, or case management roles

-Strong organizational skills and exceptional attention to detail

-Ability to adapt, pivot, and thrive in a fast-paced, growing environment

-Excellent written and verbal communication skills

-Ability to manage multiple priorities and meet deadlines

-Comfortable speaking with clients over the phone

-Proactive mindset and willingness to learn and grow with a new department

-Reliable high-speed internet connection and a quiet, professional workspace

**Experience with Secretary of State filings, legal documents, or compliance-related work is a plus but not required.

Skills Required

• Customer Support - Expert
• Admin Support - Expert
• Phone Support - Expert
• Email Management - Expert

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