billing assisitant and sales assistant

Full Job Description

We are looking for a reliable, organized and detail-oriented person to join our company as a Billing and Customer Accounts Assistant.This is a full-time remote position working Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time. Starting salary is $600 USD per month, with a paid 30-day trial period. Training will be provided.Your main responsibility will be billing, including preparing invoices, tracking payments, updating customer accounts and following up on unpaid invoices.The ideal candidate will also be comfortable speaking with customers, assisting with sales follow-up and learning new computer systems. Billing is the first priority, sales ability is second and strong technology skills are an advantage.Fluent or advanced English is required. Spanish is preferred but not required.

Apply directly through Pros Marketplace and answer all five application questions.You must record a Loom video of at least 90 seconds.

1. In the video:Introduce yourself.
2. Explain why you would be good at billing and customer accounts.
3. Describe any customer-service or sales experience you have.
4. Tell us which computer programs and technology you know how to use.
5. Explain why you want a long-term position.

Set the Loom video so that anyone with the link can view it. Paste your personal Loom link into Question 1.Type “Accurate Billing” before the Loom link to show that you read the complete advertisement.Applications without a working Loom video will not be considered.

Job Responsibilities

• Prepare and send accurate customer invoices
• Record and track customer payments
• Keep customer accounts and billing records updated
• Follow up professionally on unpaid and overdue invoices
• Answer customer questions about invoices and payments
• Report missing payments, billing problems and account issues
• Communicate with customers by email and phone
• Follow up with interested potential customers
• Help explain the company’s services
• Record customer conversations and follow-up notes
• Update leads and customers in company systems
• Update leads and customers in company systems
• Help book appointments and move interested customers to the next step
• Use Google Sheets, Excel, email and online software
• Learn our billing and customer-management systems
• Keep online files and customer information organized
• Protect confidential customer and financial information
• Assist with other administrative and technology-related tasks

Job Requirements

• Fluent or advanced spoken and written English
• Clear and professional communication
• Confidence speaking with customers by phone
• Strong attention to detail and comfort working with numbers
• Good organization and reliable follow-through
• Reliable computer and internet connection
• Backup plan for internet or electricity outages
• Available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
• Able to learn new systems and follow written instructions
• Honest and respectful of confidential customer information
• Interested in a stable, long-term position

Preferred but not required:

• Billing, invoicing or accounts-receivable experience
• Customer-service or sales-follow-up experience
• Experience with Excel or Google Sheets
• Experience using a CRM, billing system or accounting software
• Experience working for a US-based company
• Spanish-speaking ability
• Experience with AI tools and online software

Skills Required

• Business Administration - Beginner
• Sales & Negotiation - Beginner

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