Business Development Representative

Full Job Description

Rehabmart is a US-based online retailer of medical and rehabilitation equipment serving hospitals, clinics, schools, government agencies, and the US Department of Veterans Affairs (VA).

Rehabmart is seeking a motivated, results-driven Business Development Representative to acquire new customer accounts while growing and maintaining relationships with existing customers. This role has two equal priorities: connecting with and winning new accounts and developing existing accounts so they purchase more, purchase more often, and remain long-term Rehabmart customers.

This is a hands-on sales role with a strong focus on daily outbound activity. You will use GovSpend purchasing data and other resources to identify potential customers, research buying needs and decision-makers, and connect with them through personalized phone calls, emails, and follow-up. The VA is our highest-priority market, followed by K–12 schools, colleges, and other healthcare and government organizations.

The ideal candidate is confident communicating with US customers, comfortable making high-volume outbound calls, persistent with follow-up, organized in a CRM, and motivated by measurable sales results.

Job Responsibilities

• Build and maintain a target list of prospective and existing customer accounts.
• Use GovSpend purchasing data and bid alerts to identify government and public-sector customers buying products Rehabmart sells.
• Research target accounts, including purchasing processes, buying cycles, current suppliers, departments, and key decision-makers.
• Conduct daily high-volume outbound calls, emails, and other targeted outreach to healthcare, education, and government buyers.
• Develop new customer accounts while proactively growing existing accounts through regular outreach, cross-selling, expansion into additional departments or facilities, and reactivation of dormant customers.
• Build relationships with purchasing staff, contracting officers, clinicians, department leaders, and other key contacts.
• Work with Rehabmart's Quotes team to create tailored quotes and own the follow-up process until opportunities are won, lost, or re-quoted.
• Organize and execute targeted customer outreach campaigns in coordination with Marketing and other internal resources.
• Maintain accurate and current account, contact, sales activity, opportunity, and quote information in Zoho CRM.
• Coordinate with Sales, Marketing, Quotes, and Customer Success to maintain a consistent customer experience.
• Track and report performance including new accounts, GovSpend lead conversion, qualified pipeline, quote-to-close conversion, existing-account growth and retention, and target-account engagement.

Job Requirements

• 2–4 years of experience in B2B sales, outbound prospecting, business development, account management, or a related field.
• Experience managing both new-business outreach and ongoing relationships with existing customers.
• Fluent, professional English with strong verbal and written communication skills and the ability to communicate confidently with US customers.
• Comfortable making a high volume of outbound phone calls as a regular part of the workday.
• Strong sales instincts with the ability to identify customer needs, develop opportunities, and consistently follow up toward a sale.
• Hands-on CRM experience; Zoho is preferred, with Salesforce, HubSpot, or similar CRM experience also valuable.
• Highly organized, self-motivated, and able to manage multiple accounts, opportunities, and follow-up priorities at the same time.
• Comfortable working independently and being accountable for measurable sales activity and results.
• Available to work US Eastern Time business hours with reliable internet and a quiet, professional workspace for customer calls.
• Experience selling into healthcare, medical equipment, education, or US government markets is preferred.
• Experience with GovSpend/SmartProcure, VA or government purchasing, bids, contracting officers, or government purchase cards is preferred.
• Experience with account-based sales or selling across multiple departments within an organization is a plus.

Skills Required

• Email Marketing - Expert
• Cold Calling - Expert
• Sales - Expert
• Sales & Negotiation - Expert

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