Case Coordinator

Full Job Description

We are a dedicated team of Foreclosure Advocates partnering with attorneys nationwide to assist homeowners in recovering surplus funds following foreclosure sales. We need a Case Coordinator to assist the COO in managing cases on a daily basis.

Job Responsibilities

• Work closely with and report directly to the COO.
• Facilitate the onboarding of new cases by following a structured checklist and submitting required documentation to network attorneys.
• Manage and respond to incoming emails from attorneys, ensuring all necessary documentation is collected and processed.
• Coordinate with paralegals and notaries to schedule document signings and notary sessions.
• Conduct research and gather additional case-specific documentation as needed.
• Participate in daily/weekly meetings with the COO and team, as well as weekly meetings with attorneys and other stakeholders.
• Communicate with clients via phone, text, and email to provide updates on case progress.
• Utilize skip tracing software and Excel to import and manage leads daily.
• Collaborate with team members to enhance strategies and optimize the efficiency of case processing and recovery efforts.

Job Requirements

• Be available for 20+ hours/week to assist the COO in Central Time (CT).
• Must be able to speak fluent English, as you will be communicating with the team and clients in the United States.
• Ability to navigate between Spanish and English is a must, as some of our clients are only Spanish-speaking.
• Experience as a legal or administrative assistant is required.
• Experience with Google Sheets and/or Excel is a plus.

Skills Required

• Admin Support - Intermediate
• Project Coordinator - Beginner
• Research - Beginner
• Customer Service - Intermediate

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