Client Relations Manager

Full Job Description

The Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

WARNINGS:

• NO TEMPORARY workers.
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.
• NO working for another company at the same time.
• NO hiring subs to do what we hired you to do.
• We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

• Trust.
• Go Getter.
• Transparency.

Job Responsibilities

• Be the first point of contact for clients via phone calls, emails.
• Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.
• Proactively resolve client complaints and difficult situations with professionalism and empathy.
• Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.
• Maintain detailed and accurate records of all client interactions.
• Ensure all actions and communications are in compliance with company policies and relevant regulations.

Job Requirements

• Previous experience in a client-facing or customer service role.
• Excellent verbal and written communication skills.
• Proven ability to problem-solve and manage conflicts.
• Strong attention to detail and organizational skills.
• Ability to effectively handle multiple tasks and priorities.
• Proficiency with CRM (Customer Relationship Management) software is a plus.
• A positive and service-oriented attitude.

Skills Required

• Customer Support - Intermediate

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