Client Relations Specialist

Full Job Description

We are seeking a highly motivated and experienced Client Relations Specialist to join Liberty Law Team, a criminal, post trial, civil law firm based in Philadelphia, Pennsylvania.The Client Relations Specialist will be responsible for managing client communications, overseeing the firm’s email system, coordinating payment processes, and ensuring a seamless onboarding experience for new clients. This role is crucial in maintaining strong client relationships and supporting the firm’s overall operations.

Available Shifts: Monday - Friday 9am EST - 5pm EST

**If you are interested in the position, please send the follow materials**

• Your most up-to-date resume or CV
• A video introducing yourself, detailing your experience, and discussing what interests you in the position (max 3 minutes)
• A video roleplaying as if you were a legal intake specialist pitching Liberty Law Team to a new lead/client, using our sales script (attached below)

Job Responsibilities

Client Communication:

• Promptly respond to client inquiries via text, phone, and email with professionalism and empathy.
• Act as the first point of contact for clients, ensuring they feel supported and valued.
• Direct more complex legal questions to attorneys, coordinating responses to ensure timely and accurate information.

Email Management:

• Manage the firm’s email inbox by organizing, responding to, and prioritizing incoming messages.
• Ensure all important emails are forwarded to the appropriate team members for further action.

Payment Management:

• Track client payments and ensure that payment schedules are met.
• Communicate with clients about payment status, resolve any billing questions, and collaborate with the accounting team as needed.

Client Onboarding:

• Schedule and conduct onboarding meetings with new clients, ensuring they understand the legal process and what to expect from the firm.
• Gather necessary documentation and information from clients for their cases.

Coordination with Attorneys:

• Work closely with attorneys to address any client-related questions that require legal expertise.
• Assist in scheduling client meetings with attorneys as needed.

Client Satisfaction:

• Monitor client satisfaction throughout the duration of their case.
• Resolve any concerns or issues that arise, ensuring clients have a positive experience with the firm.

Job Requirements

• Strong communication skills, both written and verbal.
• Ability to handle multiple tasks in a fast-paced environment.
• Experience in client service or a similar role, preferably in a legal or professional services setting.
• Strong organizational skills and attention to detail.
• Familiarity with legal terminology and billing processes is a plus..
• A customer-first mindset and the ability to handle sensitive situations with care.

Skills Required

• Admin Support - Expert
• Data Entry - Expert
• Customer Service - Expert

Attachments

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