Client Relationship Coordinator

Full Job Description

This is a remote position. No in person work. People living outside America are encouraged to apply.

Our team members are the key to our success. If you join us, you will have access to tech-friendly tools in a supportive and professional environment. We invest in your career development. We care about work-life balance.

Key Responsibilities

• Lead Generation & Prospecting
• Identify and research prospective clients (individuals, corporations, HR departments, talent acquisition teams, community organizations, etc.)
• Develop targeted outreach lists based on industry trends and firm objectives
• Initiate first contact through calls, emails, social media, networking, and events
• Client Engagement & Relationship Building
• Engage with potential clients to understand their immigration needs and challenges
• Clearly communicate the firm’s services, value proposition, and success stories
• Schedule consultations and coordinate introductions between clients and attorneys
• Market Research & Strategic Insights
• Stay up-to-date on immigration law trends, employer sponsorship programs, and market developments
• Identify new market segments or services that align with the firm’s growth goals
• Track competitor activities and provide insights to refine firm strategy
• Sales Pipeline Management
• Maintain accurate records of interactions, leads, and opportunities in the firm’s CRM system
• Track KPIs (calls, meetings booked, leads converted) and meet or exceed performance targets
• Prepare reports for leadership on business development metrics and progress
• Event Participation & Networking
• Represent the firm at industry events, conferences, trade shows, and community gatherings
• Assist in planning and executing webinars, workshops, and client appreciation events
• Collaboration
• Partner closely with attorneys, marketing, and client services teams to ensure a seamless client experience
• Contribute feedback on marketing campaigns, collateral, and client messaging

Key Qualities and Skills

Strong Communication Skills:

The ability to engage clients in meaningful conversations.

Active listening to understand client needs and concerns.

Empathy and Curiosity:

Genuine interest in the clients’ well-being.

The ability to ask thoughtful questions that show care and attention.

Sales Savvy:

An understanding of how to identify and create opportunities for referrals.

Subtlety in transitioning from client check-ins to asking for referrals without being pushy.

Organizational Skills:

Ability to keep track of client interactions and follow-up consistently.

Proficiency in using CRM software to log calls and notes.

Customer Service Experience:

A background in customer service or client relations, especially in a legal or professional setting preferred.

The ability to handle complaints or concerns with diplomacy.

Persuasiveness:

Ability to gently encourage clients to refer friends or family who might need your services.

Experience with upselling or cross-selling would be a plus.

HOW TO APPLY?

• Use keyword "pookie bear"

Why work with us?

Starting wage depends on experience and qualifications. $600 per month is base minimum. To give you an idea, $750 per month is example for applicant who has the exact experience preferred. We pay 2x per month. This is based on 40 hours per week with average 4 weeks. Some months may have more days than others. We do not pay per hour unless that is arranged specifically with you due to you needing less hours. There is opportunity for growth.

Useful training provided and learning environment

Growth opportunities

We are a growing company and we are looking for a HUNGRY team of individuals looking to change their lives!

We are dedicated to working together, helping others, and the best part, WINNING!!!

For days off, you are allowed to exchange it with US recognized holidays which are 12 minimum. 18 days paid time off is offered after the first year of employment.

This is a remote position. No in person work. People living outside America are encouraged to apply.

Our team members are the key to our success. If you join us, you will have access to tech-friendly tools in a supportive and professional environment. We invest in your career development. We care about work-life balance.

Key Qualities and Skills

Strong Communication Skills:

The ability to engage clients in meaningful conversations.

Active listening to understand client needs and concerns.

Empathy and Curiosity:

Genuine interest in the clients’ well-being.

The ability to ask thoughtful questions that show care and attention.

Sales Savvy:

An understanding of how to identify and create opportunities for referrals.

Subtlety in transitioning from client check-ins to asking for referrals without being pushy.

Organizational Skills:

Ability to keep track of client interactions and follow-up consistently.

Proficiency in using CRM software to log calls and notes.

Customer Service Experience:

A background in customer service or client relations, especially in a legal or professional setting preferred.

The ability to handle complaints or concerns with diplomacy.

Persuasiveness:

Ability to gently encourage clients to refer friends or family who might need your services.

Experience with upselling or cross-selling would be a plus.

Job Responsibilities

We prefer work shift is 9 AM to 6 PM standard central time with 1 hour lunch break. It is possible to start at 10 AM.

Job Requirements

See above

Skills Required

• Customer Service - Expert
• Sales Representative - Expert

Attachments

No Attachments

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