Client Service Associate

Full Job Description

Rolling Suds of Fairfield-Westchester is a leading power washing company in the New York City area. We are seeking a highly organized and proactive Client Service Associate to manage a wide range of administrative and customer support tasks. This role is essential in supporting both our customers and Operations team by answering calls, following up with clients, confirming appointments, and keeping communication organized and professional.

Job Responsibilities

If you are detail-oriented, enjoy helping people, and thrive in a fast-paced environment, this role is a great fit.

Primary Roles:

- Answer incoming calls promptly and professionally

- Schedule and confirm appointments for sales and technician crews

- Follow up with customers before and after appointments 

- Communicate clearly with sales reps regarding schedules and customer needs

- Update customer notes and appointment statuses in the CRM

- Handle basic customer questions and route concerns appropriately

- Maintain a positive, supportive experience for every customer

Job Requirements

Qualifications:

Previous customer service or office admin experience preferred

Strong phone etiquette and English communication skills

Highly organized and detail-oriented

Comfortable following up with customers and internal teams

Ability to multitask and stay calm under pressure

Basic computer skills (CRM, email, scheduling tools)

Home services, cleaning, or pressure washing industry experience is a plus (but not required)

What We’re Looking For:

Friendly and professional personality

Dependable and punctual

Strong follow-up skills

Team-oriented mindset

Someone who takes pride in supporting both customers and teams

Skills Required

• Admin Support - Expert
• Project Management - Intermediate
• Cold Calling - Intermediate

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