Client Succes / Ops Managet

Full Job Description

SmartRecoverWe’re building an on-demand human/AI SMS sales team for telehealth brands. We help healthcare companies turn abandoned leads into paying customers. We currently handle ~15k leads/day and have recovered $125M+ for our clients.We’re growing fast and need someone who can run client onboarding and success with precision.The RoleWe’re looking for a Customer Success Manager who sweats the details, keeps systems tight, and makes sure clients are happy. This is a client-facing, hands-on role with a mix of relationship management and technical execution.What You’ll Do

Serve as the primary contact for assigned client accounts — running onboarding, check-ins, and ensuring clients see measurable results.

Troubleshoot and configure client setups in our tech stack (integrations, webhooks, CRM tools).

Monitor performance data, spot issues early, and push fixes to keep delivery smooth.

Share performance insights with clients and maintain clear, proactive communication.

Track conversion data, retention, and other success metrics, driving continuous optimization.

Document client processes to keep workflows organized and efficient.

What We’re Looking For

2–4 years in customer success, account management, or client-facing operations (agency, SaaS, or consulting preferred).

Strong client relationship skills — you like solving problems and keeping customers happy.

Technically fluent: comfortable with integrations, APIs, and troubleshooting (not an engineer, but can navigate systems confidently).

Analytical mindset with attention to metrics, ROI, and process detail.

Ownership mentality — willing to dig in and get things right for clients.

Why Join Us

Join a fast-growing business solving a clear, high-value problem in healthcare.

Direct line of impact: your work shows up in client satisfaction, renewals, and revenue.

Hybrid role combining client success and technical execution — not monotonous, lots of variety.

Clear path to increased responsibility as we scale.

Compensation

Competitive base salary

Bonus tied to client retention and performance outcomes

Job Responsibilities

Job Responsibility

Serve as the main point of contact for assigned client accounts.

Manage onboarding, weekly check-ins, and ensure clients achieve measurable results.

Configure and troubleshoot client setups in our tech stack (integrations, webhooks, CRM tools).

Monitor performance data, identify issues early, and coordinate fixes.

Share insights and updates with clients, maintaining clear and proactive communication.

Track conversion, retention, and success metrics, driving continuous optimization.

Document client processes to keep workflows organized and efficient.

Job Requirements

Job Requirement

2–4 years of experience in customer success, account management, or client-facing operations (agency, SaaS, or consulting preferred).

Strong client relationship skills: problem-solving and maintaining satisfaction.

Technically fluent: comfortable with integrations, APIs, and troubleshooting.

Analytical mindset with focus on metrics, ROI, and process detail.

Ownership mentality with strong attention to detail.

Skills Required

• Project Management - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..