Client Success Manager

Full Job Description

Compensation: $2,500 USD/month

Type: Full-time

Mandatory Requirement: Native English fluency (written and verbal) - non-negotiable

About Us

We're a digital marketing agency helping businesses grow through performance-driven campaigns. We're looking for a Customer Success Manager to ensure our customers achieve their marketing goals.

The Role

You'll be the primary point of contact for a portfolio of clients, responsible for onboarding, retention, and growth. You'll work closely with our delivery teams to ensure campaigns hit targets and clients stay happy.

What you'll do:

Own client relationships from onboarding through renewal

Run weekly/monthly client calls and QBRs

Monitor campaign performance and flag issues before clients do

Identify upsell and expansion opportunities

Coordinate with internal teams (paid media, SEO, creative) to resolve client requests

Track client health metrics and reduce churn

Requirements

Native English fluency (written and verbal) - non-negotiable

2+ years in Customer Success, Account Management, or Client Services

Experience in digital marketing, advertising, or agency environment preferred

Strong communication skills - you can explain complex things simply

Comfortable with data - you can read dashboards and speak to performance metrics

Nice to have:

Experience with GoHighLevel or similar CRM

Familiarity with Meta Ads, Google Ads, or SEO reporting tools

What We Offer

$2,500 USD/month

Work with US clients on interesting brands

Growth path into Senior CSM or Account Director roles

Job Responsibilities

Own client relationships from onboarding through renewalRun weekly/monthly client calls and QBRs

Monitor campaign performance and flag issues before clients doIdentify upsell and expansion opportunities

Coordinate with internal teams (paid media, SEO, creative) to resolve client requestsTrack client health metrics and reduce churn

Job Requirements

Native English fluency (written and verbal) - non-negotiable

2+ years in Customer Success, Account Management, or Client ServicesExperience in digital marketing, advertising, or agency environment preferred

Strong communication skills - you can explain complex things simply

Comfortable with data - you can read dashboards and speak to performance metrics

Skills Required

• Digital Marketing - Intermediate

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