Client Success Manager for Meta Ads

Full Job Description

Customer Success Manager (CSM) – Bilingual (English & Spanish)

About ATMA

ATMA helps entrepreneurs start and scale credit & business funding companies. We provide our clients with proven systems for marketing, sales, fulfillment, and ads — not theory. Our goal is simple: help clients launch fast, run profitable campaigns, and get real results.We are looking for a high-level Customer Success Manager (CSM) who can take ownership of client onboarding, expectation setting, and ad execution — especially Facebook Ads.Role OverviewThe CSM is responsible for ensuring clients:

• Are properly onboarded
• Understand exactly what to do, when to do it, and why
• Launch Facebook ad campaigns correctly
• Optimize and scale ads toward profitability

This role is hands-on. You are not just “checking in” — you are guiding, correcting, and pushing clients toward results.Must be bilingual: English & Spanish (spoken and written).

Core Responsibilities

Client Onboarding & Success

• Lead all new client onboarding calls (English & Spanish)
• Set clear expectations around timelines, effort, and results
• Ensure clients fully understand ATMA’s systems and process
• Identify client bottlenecks early and address them fast
• Hold clients accountable to execution (ads, creatives, offers, budgets)

Facebook Ads Support (Primary Scope)

• Help clients set up Facebook ad accounts properly
• Guide clients through:
• Campaign structure
• Audience setup
• Budgeting
• Creative strategy
• Tracking basics
• Review campaigns and provide actionable feedback
• Troubleshoot common ad issues (disapprovals, low spend, poor performance)
• Help clients optimize toward:
• Lower CPBC / CPL
• Higher booking volume
• Profitable campaigns

You do NOT need to be a media buyer agency-level expert — but you must understand Facebook Ads well enough to guide clients confidently and correctly.

Communication & Reporting

• Maintain consistent communication with clients
• Document client progress, issues, and wins
• Work closely with internal ATMA teams (ads, sales, fulfillment)
• Escalate issues when needed — no surprises

Required Skills & Experience

• Fluent in English and Spanish
• Proven experience running or managing Facebook ad campaigns
• Strong understanding of:
• Lead generation funnels
• Campaign setup & optimization
• Ad performance metrics (CPL, CPBC, CTR, ROAS basics)
• Experience onboarding and managing clients
• Strong communication and leadership skills
• Highly organized and detail-oriented
• Comfortable holding clients accountable

Bonus (Nice to Have)

• Experience in:
• Business funding
• Credit repair
• Coaching or consulting programs

• Familiarity with GoHighLevel, Meta Ads Manager, Slack, Monday, or similar tools
• Experience working with Hispanic / Spanish-speaking entrepreneurs
• What Success Looks Like in This Role
• Clients launch ads faster
• Fewer confused or stuck clients
• Higher client satisfaction and retention
• More clients running profitable or improving campaigns
• Clear communication and strong leadership from day one

Why Join ATMA

• Work inside a fast-growing, high-performance company
• Direct impact on client results
• Growth opportunities as ATMA scales
• Work with proven systems — not guesswork

Job Responsibilities

Core Responsibilities

Client Onboarding & Success

Lead all new client onboarding calls (English & Spanish)

Set clear expectations around timelines, effort, and results

Ensure clients fully understand ATMA’s systems and processIdentify client bottlenecks early and address them fast

Hold clients accountable to execution (ads, creatives, offers, budgets)

Facebook Ads Support (Primary Scope)

Help clients set up Facebook ad accounts properly

Guide clients through:Campaign structure

Audience setup

Budgeting

Creative strategy

Tracking basics

Review campaigns and provide actionable feedback

Troubleshoot common ad issues (disapprovals, low spend, poor performance)

Help clients optimize toward:

Lower CPBC / CPL

Higher booking volume

Profitable campaigns

Job Requirements

Required Skills & Experience

Fluent in English and Spanish

Proven experience running or managing Facebook ad campaigns

Strong understanding of:

Lead generation funnels

Campaign setup & optimization

Ad performance metrics (CPL, CPBC, CTR, ROAS basics)

Experience onboarding and managing clients

Strong communication and leadership skills

Highly organized and detail-oriented

Comfortable holding clients accountable

Bonus (Nice to Have)

Experience in:

Business funding

Credit repair

Coaching or consulting programs

Familiarity with GoHighLevel, Meta Ads Manager, Slack, Monday, or similar tools

Experience working with Hispanic / Spanish-speaking entrepreneurs

What Success Looks Like in This Role

Clients launch ads faster

Fewer confused or stuck clients

Higher client satisfaction and retention

More clients running profitable or improving campaigns

Clear communication and strong leadership from day one

Skills Required

• Instagram Ads - Intermediate

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..