Communication and Customer Support Rep

Full Job Description

Customer Care Specialist (Remote)About Us

We’re a family-run group of Texas-based companies — Parker County Beef Company, Texas Tallow Products, and Fed By Nature — all focused on bringing honest, high-quality products straight from our ranch and small-batch facilities to customers across the country. Our brands are built on trust, craftsmanship, and genuine connection with our customers.The Role

We’re looking for a friendly, reliable, and highly communicative Customer Care Specialist to serve as the first point of contact for our customers across phone, email, and text. This person will represent all three brands with professionalism and warmth — answering questions, resolving issues, and helping customers have an exceptional experience from order to delivery.What You’ll Do

Answer all incoming calls, emails, and text messages from customers across our three brands.

Provide helpful, accurate information on products, orders, shipping, and policies.

Assist customers with order issues such as missing items, refunds, or replacements.

Document customer interactions clearly and follow up to ensure resolution.

Route business, wholesale, or media inquiries to the appropriate team members.

Learn each brand’s tone and product line to communicate authentically and effectively.

Support the team with additional administrative or communication-related tasks as needed.

Who You Are

Friendly, patient, and genuinely enjoys helping others.

Excellent written and verbal communication skills in English.

Comfortable handling multiple conversations across phone, email, and text simultaneously.

Self-motivated, dependable, and able to manage time well in a remote environment.

Detail-oriented with strong problem-solving skills.

Open to learning — full training will be provided on our systems and processes.

Schedule

Remote position.

Flexible hours; schedule may vary depending on call volume and coverage needs.

Why You’ll Love Working With Us

You’ll join a small, fast-growing team that values honesty, quality, and customer connection. Every day brings something different — from helping a first-time customer find their favorite steak to explaining what makes our tallow lotion or dog treats so special. You’ll be part of a company that believes in doing things the right way — the Texas way.

Job Responsibilities

Customer Care Specialist (Remote)About Us

We’re a family-run group of Texas-based companies — Parker County Beef Company, Texas Tallow Products, and Fed By Nature — all focused on bringing honest, high-quality products straight from our ranch and small-batch facilities to customers across the country. Our brands are built on trust, craftsmanship, and genuine connection with our customers.The Role

We’re looking for a friendly, reliable, and highly communicative Customer Care Specialist to serve as the first point of contact for our customers across phone, email, and text. This person will represent all three brands with professionalism and warmth — answering questions, resolving issues, and helping customers have an exceptional experience from order to delivery.What You’ll Do

Answer all incoming calls, emails, and text messages from customers across our three brands.

Provide helpful, accurate information on products, orders, shipping, and policies.

Assist customers with order issues such as missing items, refunds, or replacements.

Document customer interactions clearly and follow up to ensure resolution.

Route business, wholesale, or media inquiries to the appropriate team members.

Learn each brand’s tone and product line to communicate authentically and effectively.

Support the team with additional administrative or communication-related tasks as needed.

Who You Are

Friendly, patient, and genuinely enjoys helping others.

Excellent written and verbal communication skills in English.

Comfortable handling multiple conversations across phone, email, and text simultaneously.

Self-motivated, dependable, and able to manage time well in a remote environment.

Detail-oriented with strong problem-solving skills.

Open to learning — full training will be provided on our systems and processes.

Schedule

Remote position.

Flexible hours; schedule may vary depending on call volume and coverage needs.

Why You’ll Love Working With Us

You’ll join a small, fast-growing team that values honesty, quality, and customer connection. Every day brings something different — from helping a first-time customer find their favorite steak to explaining what makes our tallow lotion or dog treats so special. You’ll be part of a company that believes in doing things the right way — the Texas way.

Job Requirements

Customer Care Specialist (Remote)About Us

We’re a family-run group of Texas-based companies — Parker County Beef Company, Texas Tallow Products, and Fed By Nature — all focused on bringing honest, high-quality products straight from our ranch and small-batch facilities to customers across the country. Our brands are built on trust, craftsmanship, and genuine connection with our customers.The Role

We’re looking for a friendly, reliable, and highly communicative Customer Care Specialist to serve as the first point of contact for our customers across phone, email, and text. This person will represent all three brands with professionalism and warmth — answering questions, resolving issues, and helping customers have an exceptional experience from order to delivery.What You’ll Do

Answer all incoming calls, emails, and text messages from customers across our three brands.

Provide helpful, accurate information on products, orders, shipping, and policies.

Assist customers with order issues such as missing items, refunds, or replacements.

Document customer interactions clearly and follow up to ensure resolution.

Route business, wholesale, or media inquiries to the appropriate team members.

Learn each brand’s tone and product line to communicate authentically and effectively.

Support the team with additional administrative or communication-related tasks as needed.

Who You Are

Friendly, patient, and genuinely enjoys helping others.

Excellent written and verbal communication skills in English.

Comfortable handling multiple conversations across phone, email, and text simultaneously.

Self-motivated, dependable, and able to manage time well in a remote environment.

Detail-oriented with strong problem-solving skills.

Open to learning — full training will be provided on our systems and processes.

Schedule

Remote position.

Flexible hours; schedule may vary depending on call volume and coverage needs.

Why You’ll Love Working With Us

You’ll join a small, fast-growing team that values honesty, quality, and customer connection. Every day brings something different — from helping a first-time customer find their favorite steak to explaining what makes our tallow lotion or dog treats so special. You’ll be part of a company that believes in doing things the right way — the Texas way.

Skills Required

• Email Support - Intermediate
• Phone Support - Intermediate

Attachments

No Attachments

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