Customer Care Specialist

Full Job Description

Looking for a fully bilingual in Spanish and English person to serve as Customer Service Specialist at our vibrant and growing immigration law firm. The right candidate will have customer service experience, sales experience, and love talking to clients on the phone, conducting sales meetings with clients by video, and helping customers in a fast-paced environment. The candidate will be available full time 9 am to 6 pm EST with a one hour break for lunch and be a team player, willing to help customers and learn basic immigration law to give sales presentations, and thrive under pressure to meet deadlines. The person would start out in Intake and answering phones and calling leads back for payment and may also train over to help with immigration forms as a legal assistant as the team grows.

Job Responsibilities

Handle incoming telephone calls from clients and prospects and help schedule them with the attorney; keep track of data from calls in our CRM; use marketing software and project management software to keep up with client notes and leads; follow up with leads; meet with prospects and clients to give Prequalify Strategy Sessions to give sales presentation about law firm; learn and use sales strategies to convince leads to open cases with the law firm; provide customer service to all level of clients; assist legal assistants with client inquiries, letters, mail and administrative tasks.

Job Requirements

Must be fluent in Spanish and English, written and spoken. Needs to work full time 40 hours per week 9 am to 6 pm EST with a one-hour lunch break. Must be a team player and have a great attitude and customer service skills. Needs to have reliable and fast computer and internet connection with a battery backup in case power outage and a backup location to go if there are interruptions in your internet service for any reason. Must be able and willing to perform video sales meetings with clients with a clean background and no background noise. Cannot have any other jobs and be fully committed to the role for a long-term position.

Skills Required

• English Translation - Expert
• Academic Writing - Beginner
• Admin Support - Intermediate
• Email Management - Intermediate
• Project Management - Intermediate
• Sales - Intermediate
• Customer Service - Expert
• CRM - Beginner
• Spanish - Expert

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