Customer Experience Manager

Full Job Description

We are seeking a dedicated Customer Experience Manager to own and improve the entire customer journey. Your primary mission is to ensure every interaction a customer has with our brand—from first touch to ongoing support—is positive, seamless, and consistent.

WARNINGS ·        

• NO TEMPORARY workers.        
• We terminate immediately due to these violations.       
• NO working for another company at the same time.        
• NO hiring subs to do what we hired you to do.        
• Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:·        

• Trust.        
• Go Getter.        
• Transparency.

Job Responsibilities

• Journey Oversight: Be the expert on how customers move through our ecosystem. Identify and map all customer touchpoints.
• Feedback Loop: Actively collect, analyze, and report on customer feedback (surveys, reviews, etc.) to find out what is working and what is causing frustration.
• Improvement Driver: Lead simple, fast projects to fix common pain points and make the customer journey smoother.
• Internal Alignment: Work with different teams (like Support, Sales, and Product) to make sure they all understand and support a great customer experience.
• Measure Success: Track simple metrics (like satisfaction scores) to show how the customer experience is improving over time.

Job Requirements

• Passion for understanding and advocating for the customer.
• Strong organizational skills and an eye for detail.
• Good communication skills to work well with internal teams.
• Experience analyzing feedback or customer data is a plus.

Skills Required

• Customer Support - Intermediate

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