Customer Relationship Specialist

Full Job Description

The social media marketing agency behind the best creators!

We are a vibrant, fast-growing agency that empowers top digital creators to shine across platforms like Instagram, TikTok, and YouTube. Based in the heart of Latin America’s creative scene, we specialize in building authentic connections between brands and audiences through innovative strategies and compelling content.

Our team collaborates with energetic, camera-loving creators to craft campaigns that spark engagement and drive results.

Join us to be part of a dynamic environment where your ideas matter, and your career can soar. We offer remote work, comprehensive training, and opportunities to grow alongside the region’s top talent.

Whether you’re recruiting creators, crafting persuasive campaigns, or managing customer relationships, you’ll play a key role in shaping the future of social media marketing.

If you’re passionate, proactive, and ready to make an impact in a thriving industry, come work with us to support the best creators and build something extraordinary together!

Job Responsibilities

1. Engage Customers Proactively: Initiate conversations to understand customer needs and build trust.
2. Craft Persuasive Messages: Write compelling emails and messages to drive sales and engagement.
3. Apply Sales Strategies: Use trained sales techniques to convert leads into customers.
4. Negotiate Effectively: Address customer concerns with confidence to close deals.
5. Upsell Strategically: Recommend tailored solutions to enhance customer experiences.
6. Meet Sales Targets: Achieve and exceed KPIs through consistent performance.
7. Maintain Customer Records: Document interactions accurately in back-office systems.
8. Collaborate with Teams: Work with marketing and onboarding teams to ensure seamless customer experiences.
9. Analyze Customer Feedback: Use insights to improve communication and sales approaches.
10. Stay Updated on Trends: Learn social media marketing trends to align with agency goals.

Job Requirements

• Experience: Minimum 1 year in customer service, sales, or a related field.
• Writing Skills: Strong ability to craft clear, persuasive, and professional messages in English.
• Negotiation Skills: Proven ability to negotiate confidently and address customer needs.
• English Proficiency: Fluent in written and spoken English for effective communication.
• Proactive Mindset: Eager to initiate customer interactions and drive sales outcomes.
• Sales Aptitude: Willingness to learn and apply sales and upselling strategies.
• Tech Savvy: Comfortable using back-office tools and CRM systems.
• Team Collaboration: Ability to work with marketing and onboarding teams to ensure customer satisfaction.
• Working Hours: 40-hour workweek, fully remote, with flexible scheduling.
• Payroll Structure: $500/month base salary + up to $1,000/month in performance-based commissions.

Skills Required

• Creative Writing - Intermediate
• Sales & Negotiation - Intermediate

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