Customer Scheduling Representative (Remote)

Full Job Description

As a Customer Scheduling Representative, you’ll be the first point of contact for many of our potential customers. Your main responsibilities will include answering inbound calls, scheduling sales appointments, and making outbound calls to past clients and leads as part of our reactivation campaigns. This is a fully remote role where you’ll play a key part in helping our sales team stay organized and productive.

Job Responsibilities

Answer inbound phone calls and respond to voicemail messages promptly and professionally

Schedule sales appointments using our internal calendar and CRM system

Make outbound calls to past customers and previous leads to re-engage them for future projects

Provide basic information about our services and current promotions

Confirm and update customer information in our system

Coordinate with our sales team to ensure efficient appointment coverage

Maintain detailed and accurate records of all customer interactions

Job Requirements

Excellent verbal communication skills in English (a friendly, clear phone voice is essential)

Confidence and professionalism when making outbound calls

Strong attention to detail and organizational skillsPrevious experience in customer service, appointment setting, or call center roles preferred

Comfortable using scheduling tools and CRM software (experience with Airtable, HubSpot, or similar is a plus)

Ability to work independently and reliably in a remote environment

Reliable internet connection and a quiet, professional workspace

Skills Required

• Admin Support - Beginner
• Phone Support - Intermediate
• Customer Service - Intermediate

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