Customer Serivce Representitive

Full Job Description

The Customer Service Representative (CSR) will be the first point of contact for clients, handling inbound and outbound calls, scheduling appointments, and assisting with service inquiries. This role requires someone with strong communication skills in both English and Spanish, a helpful attitude, and the flexibility to work a mix of weekdays and weekends (including Saturday and Sunday).

Job Responsibilities

• Answer incoming calls, emails, and messages from prospective and current customers.
• Assist customers with questions regarding roofing, HVAC, and solar services.
• Schedule appointments, service calls, and follow-up consultations.
• Update and maintain accurate records in the customer management system (CRM).
• Handle customer concerns or complaints professionally and escalate when needed.
• Coordinate with field technicians and internal teams to ensure efficient service delivery.
• Provide product and service information in both English and Spanish.

Job Requirements

• Fluency in both English and Spanish (written and spoken) is required.
• Previous customer service experience, preferably in home services (HVAC, roofing, solar, etc.).
• Strong communication and interpersonal skills.
• Availability to work a flexible schedule that includes weekdays and weekends (Saturday and Sunday coverage is essential).
• Proficiency with basic computer programs (email, CRM software, call systems).
• Ability to multitask in a fast-paced environment.
• A team player with a strong work ethic and a positive attitude.

Skills Required

• Customer Service - Expert

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