Customer Service Agent

Full Job Description

The Customer Service Agent is responsible for delivering an exceptional customer experience across all communication channels and sales platforms by responding to inquiries within established SLAs, resolving issues, managing returns and feedback, and supporting overall marketplace account health. This role serves as a key liaison between customers, marketplaces, and internal teams by ensuring accurate communication, proactive order and shipment monitoring, timely escalation of risks, and thorough documentation of all interactions. The Customer Service Agent upholds company policies, platform compliance standards, and core values while contributing to continuous improvement in customer satisfaction, operational efficiency, and brand reputation.

Job Responsibilities

1. Customer Communication & Issue Resolution

2. Marketplace & Platform Management

3. Feedback Management

4. Return Initiation & Handoff

5. Order & Fulfillment Monitoring

6. Documentation & Reporting

Job Requirements

Previous experience in customer service is required, preferably in an e-commerce or marketplace environment. Candidates should demonstrate strong communication skills, problem-solving abilities, and the ability to manage customer interactions across multiple channels.

Skills Required

• Customer Service - Intermediate

Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..