Customer Service Coordinator - Vendors, Tenants, and Landlords

Full Job Description

We are seeking a Property Management Coordinator to join our team and provide exceptional coordination between our tenants, landlords, and vendors. Customer service and being organized in a fast-paced environment is a must.  

PAY

-Months 1: $550

-Months 2: $600

-Months 3: $650

-Months 1-6: Probation Period

-If performance warrants, pay increase can occur much sooner.  

-After that based on performance. Current team members are paid above what is listed.  

-180 day probation period

-Bonuses are provided for outstanding extraordinary work.

-13th month pay is practiced

Job Responsibilities

CORE DUTIES

Act as the primary point of contact for tenant and landlord inquiries, providing excellent customer service through email, phone, and messaging platforms.

Vendor Coordination: Schedule and coordinate maintenance and repair services with vendors, ensuring timely and efficient resolutions to property-related issues.

Issue Resolution: Address tenant and landlord concerns, troubleshoot problems, and find suitable solutions to maintain positive relationships.

Documentation: Maintain accurate records of all communication, service requests, and vendor interactions. Save documents, and create tasks for tracking in the Buildium software.

Emergency Response: Handle emergency maintenance requests promptly and efficiently, collaborating with vendors and property management as necessary.

Compliance: Ensure all property-related activities comply with relevant laws, regulations, and property management policies. Abide by established SOP's and procedures. Check policies/procedures when unsure.

Job Requirements

QUALIFICATIONS

• -University degree, ID, headshot
• -Reliable computer, internet connection, and electricity
• -Proven experience in customer service, property management, or a related field.
• -Excellent communication skills, both written and verbal.
• -Strong organizational skills and the ability to multitask effectively.
• -Proficiency with computer software 
• -Problem-solving abilities and a customer-focused mindset.
• -Must not be working another job or taking on side projects. Expected to be available full-time while on the clock. Computer screen monitoring software must be turned on in order for hours worked to be counted. Sick time or any incidents will require documentation.  
• -Accounting/bookkeeping background is a plus, but not required.  

Skills Required

• Phone Support - Intermediate
• Administration - Intermediate
• Customer Service - Intermediate
• Real Estate Sevices - Intermediate

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