Customer Service / Onboarding Specialist

Full Job Description

Customer Service & Onboarding Representative (Shipping & Logistics) 

We’re a growing shipping aggregation company helping clients save money and optimize logistics. We’re hiring a client-facing Customer Service Rep who can think quickly and solve problems in real time.

Responsibilities

- Handle client inquiries (email/chat/phone)

- Onboarding clients to our tech suite

- Resolve shipping issues, delays, and billing concerns

- Coordinate across multiple carriers to find solutions

- Manage non-standard requests (not everything follows an SOP)

Requirements

- Fluent English (written & spoken) — required

- Fast thinker with strong problem-solving skills

- Ability to handle diverse client requests and complaints

- Organized and comfortable multitasking

Preferred:

- Logistics / shipping experience

- CRM experience (HubSpot, Zendesk, etc.).

Job Responsibilities

Customer Service Representative (Shipping & Logistics)

We’re a growing shipping aggregation company helping clients save money and optimize logistics. We’re hiring a client-facing Customer Service Rep who can think quickly and solve problems in real time.

Responsibilities

- Handle client inquiries (email/chat/phone)

- Onboarding clients to our tech suite

- Resolve shipping issues, delays, and billing concerns

- Coordinate across multiple carriers to find solutions

- Manage non-standard requests (not everything follows an SOP)

Requirements

- Fluent English (written & spoken) — required

- Fast thinker with strong problem-solving skills

- Ability to handle diverse client requests and complaints

- Organized and comfortable multitasking

Preferred:

- Logistics / shipping experience

- CRM experience (HubSpot, Zendesk, etc.).

Job Requirements

Customer Service Representative (Shipping & Logistics)

We’re a growing shipping aggregation company helping clients save money and optimize logistics. We’re hiring a client-facing Customer Service Rep who can think quickly and solve problems in real time.

Responsibilities

- Handle client inquiries (email/chat/phone)

- Onboarding clients to our tech suite

- Resolve shipping issues, delays, and billing concerns

- Coordinate across multiple carriers to find solutions

- Manage non-standard requests (not everything follows an SOP)

Requirements

- Fluent English (written & spoken) — required

- Fast thinker with strong problem-solving skills

- Ability to handle diverse client requests and complaints

- Organized and comfortable multitasking

Preferred:

- Logistics / shipping experience

- CRM experience (HubSpot, Zendesk, etc.).

Skills Required

• Customer Support - Expert
• Sales Representative - Expert

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