Customer Service Representative

Full Job Description

-- APPLICANTS MUST APPLY USING THE PROVIDED LINK --

DESCRIPTION

The Customer Service Representative (CSR) will provide call servicing and support functions to United States based client companies. Primary responsibility is call-servicing, both inbound and outbound for internal or external customers and may include additional activities as needed by the client. Calls may be serviced in English and/or Spanish.

Additional activities can vary, but can include retention and sales initiatives/campaigns, account review activities, mobile device troubleshooting, and other support functions as needed.

EXPERIENCE

• Preferred: One-year prior contact center, customer service experience
• Preferred: Technical support experience; familiarity with troubleshooting mobile devices, including tablets and cellphones
• High proficiency in English language (conversational speaking and written)
• Experience in providing customer service in English language
• English speaking voice must be clear for a United States based customer with a neutral/limited accent
• Must be a self-starter and able to work independently with limited direction
• Must be able to learn quickly and adapt effectively to any changes in assignments/work
• Able to interact in a professional and friendly manner, listen effectively, and communicate across different audiences

REMOTE WORK REQUIREMENTS

• Private work environment, free of distractions with minimal or no background noise (Co-work/similar facilities not approved).
• Sustainable/sufficient internet bandwidth during business hours:
• Minimum of 20 MBPS download and 10 MBPS upload speed
• Must be able to work using an Ethernet connection (Wi-Fi is not recommended)
• Contractor supplied computer with compatible operating system (OS) and minimum requirements:
• Windows 10 or higher / MacOS 10.14 or higher
• Processor (CPU): Intel Core i5 4440 or better/ AMD Ryzen 5 1600 or better
• Minimum of 8GB of RAM
• Minimum of 5GB of available hard drive space
• Contractor supplied wired or USB headset to take calls (Bluetooth/wireless headsets are not approved).

HOURS

Current Business Hours: Monday-Sunday, 9:00am-9:00pm Eastern Time (US & Canada).

• Full-time role (40 hours/week)
• Five (5) day work week, which may include at least one weekend day (Saturday/Sunday)
• Specific schedules will vary and be set based on business needs, within current business hours
• Overtime opportunities available, based on business need

COMPENSATION

• Experience, skill, and background will determine the offered rate. Starting pay is $3.50 USD/hour. 
• Must be able to receive direct deposit payments to a bank account
• Pay is provided monthly, based on hours worked in the previous month

JOB CONSIDERATION

This role is a remote assignment in a growing, fast paced Business Process Outsourcing (BPO) firm, with business performed almost exclusively in English.

Job is offered as an independent contractor position. All compensation is based on hours worked. The contractor is not considered an employee of the company, and as such is not entitled to any benefits, including pension, retirement, transportation, profit sharing, paid time off, or other benefits specific to company employees.

ABOUT THE COMPANY

Paricus is a Business Process Outsourcing (BPO) firm, providing contact/call center solutions, back-office process management, compliance services, and general project support to third-party companies.

Job Responsibilities

NA

Job Requirements

NA

Skills Required

• Customer Support - Expert
• Email Support - Intermediate
• Customer Service - Expert
• Sales Representative - Intermediate

Attachments

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