Customer Service Representative

Full Job Description

Provide friendly customer service while answering inbound phone calls, confirming job details with clients, processing payments, taking messages, routing callers to the appropriate persons, and scheduling appointments with salespersons based on availability and lead qualification. Customer interactions should be tracked in the CRM with detailed call logs and internal notes.

If interested, please submit your resume to [email protected]. Along with your resume, please send a short video outlining your experience working in the customer service field. 

Job Responsibilities

• answering inbound phone calls
•  confirming job details with clients
• processing payments
• taking messages
• routing callers to the appropriate persons
• scheduling appointments with salespersons based on availability and lead qualification

Job Requirements

• English speaking
• Great customer service skills
• Attention to details
• Ability to follow script
• CRM experience

Skills Required

• Customer Service - Intermediate

Attachments

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