Customer Service Representative

Full Job Description

We are seeking a proactive and detail-oriented Inbound Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a smooth, transparent, and reliable delivery experience from start to finish.

Job Responsibilities

• Manage inbound calls and emails, providing timely updates, resolving inquiries, and accurately entering order details into the system
• Monitor shipments and proactively communicate delivery updates, delays, or issues to clients
• Assist clients and prospects with service information, delivery options, pricing, and account-related questions
• Take ownership of customer issues, ensuring they are resolved efficiently and escalated when necessary
• Collaborate closely with dispatch and operations teams to stay aligned on delivery status, route changes, and potential disruptions
• Maintain a high standard of professionalism, empathy, and urgency in all customer interactions

Job Requirements

Qualifications:

• Previous customer service experience, preferably in logistics, transportation, or delivery services
• Strong problem-solving skills, with the ability to think quickly and adapt in a fast-paced environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail and follow-through
• Comfortable multitasking and managing multiple priorities simultaneously
• Experience using CRM systems and tracking tools

You’ll Thrive in This Role If You:

• Stay calm and solution-focused under pressure
• Take initiative and communicate proactively
• Enjoy working in a fast-paced, real-time environment
• Value teamwork and cross-functional collaboration

Additional Information:

 This is a remote full-time position with a consistent schedule that includes availability to work on Saturdays, with one weekday off in place of the Saturday shift.

From time to time, additional support may also be needed during peak periods, such as evenings or holidays. Flexibility in these situations is appreciated.

Please include the word “DELIVER” and briefly share why you’re interested in this role in your application or cover message.

Skills Required

• Email Support - Expert
• Customer Service - Expert
• Communication Skills - Expert

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