Customer Service Representative (Full-Time, Remote)

Full Job Description

GoodKarrot Photography is looking for a dedicated and motivated Full-Time Customer Service Representative to join our growing team. This is a remote position.

This role is ideal for someone who enjoys working with clients, has excellent communication skills, and is organized, detail-oriented, proactive, and able to multitask effectively in a fast-paced environment.

Schedule:

Monday to Friday: 2:00 PM – 9:00 PM (CT)

Weekends: Rotational schedule — one weekend on, two weekends off (repeating)

Job Responsibilities

Schedule photography appointments with clients

Answer inbound calls and make outbound calls as needed

Follow up with unresponsive or pending clients

Maintain accurate client information and schedules

Provide excellent customer service and support at all times

Manage multiple tasks and priorities simultaneously in a fast-paced environmentAdvanced English (written and spoken)

Job Requirements

Previous experience in customer service or appointment setting (preferred)

Experience using CRM systems such as Zoho (preferred)

Proficient in Google tools (Gmail, Google Calendar, Google Contacts)

Strong communication and interpersonal skills

Ability to multitask and manage time efficiently

Proactive, self-motivated, and able to work independently

Comfortable speaking with clients over the phone

100% stable and reliable internet connection (required)

Take a proactive approach to client follow-ups and problem-solving

Skills Required

• Customer Service - Expert

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