Customer Service Specialist

Full Job Description

Are you a detail-oriented, strategic thinker who solves problems quickly and independently? Do you thrive in fast-paced environments and take pride in making an immediate impact? We’re looking for a proactive Customer Service Specialist who listens carefully to client needs, provides timely solutions, and keeps things moving without unnecessary delays or small talk.

In this role, you’ll resolve customer issues with urgency, manage cases using CRM tools, and ensure nothing falls through the cracks. Your attention to detail will be key as you assist with order tracking, provide vital information, and maintain high standards of customer satisfaction—all while working with minimal guidance.

If you’re adaptable, solution-driven, and thrive in a detail-focused role, we want to hear from you.

Job Responsibilities

• Manage inbound calls and emails from clients, addressing inquiries, providing updates, and accurately entering order details into the system.
• Monitor and update order statuses, ensuring clients receive real-time information on their deliveries.
• Support clients and prospects by delivering comprehensive information on services, delivery options, pricing, and account management.
• Respond promptly to customer inquiries, resolve issues, and escalate complex concerns to the appropriate team members as needed.
• Work closely with the operations and dispatch teams to facilitate effective communication regarding delivery updates, potential delays, and customer feedback, ensuring streamlined solutions for clients.

Job Requirements

Qualifications:

• Demonstrated experience in a customer service role, ideally within the logistics, delivery, or transportation industry.
• Clear and professional verbal and written communication skills
• Strong command of the English language, with the ability to communicate clearly and professionally in both verbal and written formats.
• Comfortable working closely with other teams (such as dispatch and operations) to ensure clients are satisfied with resolutions and to provide additional support as needed after the initial call.
• Proficient in CRM software and comfortable with basic data entry and tracking systems.

Skills Required

• Customer Support - Intermediate

Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..