Customer Success & Operations Manager

Full Job Description

We're looking for a high-performing Customer Success & Operations Manager who can take the reins of our day-to-day operations. This person will be the right hand to the founders—a proactive, organized, and accountable leader who ensures client satisfaction, keeps projects on track, and empowers the team to deliver consistent results.This is a mission-critical role: you are the operational heartbeat of Reclutas Digitales.

Job Responsibilities

• Client Success: Serve as the main point of contact for clients post-sale. Ensure high satisfaction, manage expectations, and handle escalations.
• Project Management: Manage all client projects and timelines. Make sure deliverables are met on time and at a high quality.
• Team Coordination: Communicate with team members to assign tasks, check progress, and ensure clarity and accountability.
• Client Onboarding: Own the client onboarding process from signed agreement to project kick-off.
• Process Optimization: Identify operational gaps and implement process improvements.
• Business Operations: Support with reporting, systems, and documentation to ensure smooth business functioning.
• Leadership Communication: Provide regular updates, insights, and reports to the business owners.

Job Requirements

Who You Are

Highly organized and detail-oriented

A strong communicator (written and verbal)

Tech-savvy and resourceful

Proactive and comfortable making decisions

Experienced in remote work and fast-paced environments

Requirements

3+ years in customer success, operations, or project management roles

Strong experience with project management tools (e.g., ClickUp, Asana, Notion)

Comfortable managing multiple stakeholders and deadlines

Experience in the recruitment or digital agency space is a plus

Fluency in Spanish and strong English proficiency

Skills Required

• Administration - Expert
• Project Management - Expert
• Marketing Project Management - Expert
• Digital Marketing - Expert

Attachments

No Attachments

The Report Job feature provides remote workers a way to directly report jobs that may violate Pros Marketplace's Terms of Service or Job Posting Policies.Although we verify and confirm every job post, this feature is specifically designed for reporting jobs that may be fraudulent, spam, fake, or inaccurate..