Customer Success Manager / Customer Service Representative

Full Job Description

We are currently seeking an experienced Customer Service Representative to join our US-based team.

Job Responsibilities

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Job Requirements

• 2+ years of experience in customer service or similar
• Fluent professional English

Skills Required

• Customer Support - Intermediate
• Customer Service - Intermediate

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